The grantee shall promptly respond to and resolve all subscriber complaints. The grantee shall maintain records of such complaints setting forth the date and nature of the complaint and any action taken in response thereto. Such records shall be available to the City during the grantee’s normal business hours and retained in the grantee’s files for not less than three years. A statistical summary of such records shall be prepared by the grantee and submitted to the Cable Commission on a monthly basis for the life of the franchise. Complaints will be broken out by type of service that is the subject of the complaint, and by franchise area of the city.