The grantee shall fill all reasonable orders for a standard installation of its services within seven business days and all other reasonable orders within 30 days after the date of such order. For purposes of the time period for installation as opposed to any costs charged, “standard” installations are those that are located up to 125 feet from the existing distribution system. A request shall be deemed reasonable if (i) the services requested are uniformly available on the grantee’s cable television system; (ii) the services are requested in a portion of the franchise area where the grantee’s cable television system has been constructed and activated; (iii) the grantee in cooperation with appropriate agencies can accomplish a proper physical extension of its cable television system to a person’s premises within such seven or 30 days; and (iv) the grantee can obtain access to a person’s premises. If the grantee fails within such seven- or 30-day period to provide the service requested, the grantee, upon request of the person requesting service, shall within 30 days thereafter promptly refund any and all deposits or advance payments made by such person. The grantee shall maintain a record of all installation requests detailing when and what action was taken.