(a) Before requesting a police or fire response, an alarm system monitoring company shall attempt to contact the alarm site and/or alarm user by telephone and/or other means, whether or not actual contact with a person is made, to determine whether an alarm signal is valid. A second call shall be made to an alternate number provided by the alarm user if the first attempt fails. EXCEPTION: In case of a fire, panic, or robbery-in-progress alarm or in cases where a crime-in-progress has been verified as defined in ANSI/CSAA CS-V-01-2016 (or current version).
(b) Equipment and installation methods shall comply with all appropriate nationally recognized testing laboratories and American National Standards Institute (ANSI) requirements.
(c) It shall be unlawful for automatic telephone dialing devices to dial any phone number used by the City of Palo Alto.
(Ord. 5441 § 1 (part), 2018)