Water service to delinquent customers shall be discontinued in accordance with the following:
(Code of Iowa, Sec. 384.84)
1. Notice. Within five days following the date that bills for water service are due and payable (i.e., the fifteenth day of the month), the Clerk shall send a written notice to each delinquent customer that water service will be discontinued if payment, including late payment charges, is not received within 10 days from the date the notice is mailed. The notice shall afford the customer the opportunity to request a hearing before the Clerk prior to the discontinuation of service. Such written notice shall be sent by first class mail. If the customer is a tenant and if the owner or landlord of the property has made a written request for notice, the written notice sent to the customer shall also be given to the owner or landlord.
2. Service Discontinued. If payment is not received within 10 days following the date the written notice is sent to the customer and payment arrangements have not been made pursuant to a hearing before the Clerk, the Public Works Department shall leave a notification card of shutoff of the supply of water on the premises of any customer who, not having requested a hearing, has failed to make payment by the date specified in the notice of delinquency. Twenty-four hours following the delivery of the notification card to the customer, the Public Works Department shall shut off the supply of water.
3. Fees. The customer shall pay a fee set forth in the fee schedule established by the Council for the issuance of a notification card to a delinquent customer regarding the shutoff of the water supply. A turn on fee, in the amount set forth in the fee schedule established by the Council, shall be required to be paid before service is restored to a delinquent customer during regular business hours. If service is restored to a delinquent customer after regular business hours, the customer shall pay the fees set forth in the fee schedule established by the Council for restoration of service after regular business hours.