The comptroller shall establish a problems resolution committee within the staff of the department, which shall have as its primary purpose the resolution of complex administrative or processing problems concerning taxes, expediting of matters when unreasonable delays have occurred, ensuring that taxpayer rights are protected in the administration of the tax laws and giving of priority treatment to time- sensitive inquiries or cases of a truly urgent nature. The committee shall consider matters referred to it by the comptroller in his or her sole discretion, either at the request of a taxpayer or otherwise as the comptroller may determine. Any communication, recommendation, action or decision of the comptroller or committee regarding the problems resolution process shall be confidential and shall be within the sole discretion of the comptroller or committee.
(Added Coun. J. 5-12-99, p. 106; Amend Coun. J. 11-16-11, p. 13798, Art. I, § 3)