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(A) Whenever an application for service has been accepted by the billing office, the service will be turned on with payment of deposits and/or a transfer fee. This service is performed only upon the instruction of and in the presence of the customer, or authorized agent. It shall be the consumers’ responsibility to see that all water piping, plumbing fixtures and apparatus are in good condition.
(B) Employees of the Department shall have the right to enter upon all premises served by said Department for the purpose of reading meters, connections or plumbing in order to ascertain whether or not all utilities are being properly metered and for any purpose that may be necessary to maintain proper service; this only includes the portion up to and including the meter. Any and all lines after the meter are the responsibility of the customer.
(C) Water service shall be discontinued for any customer wanting to discontinue the service upon request made to the office by the customer on the account.
(D) The Department does not assume any liability or responsibility for loss of water or damage to property caused by open or defective piping, freezing or the like for discontinuance of water.
(Ord. passed 7-1-2022)
(A) Service may be refused to a customer when there remains an unpaid account for service previously provided. The Department shall not be required to provide service to an applicant who uses an alias, trade name, business name or the name of a relative or other person as a devise to escape payment of an unpaid obligation. Utility service shall be denied or discontinued for any person, persons, groups or businesses who have any delinquent account(s) and are a recipient, beneficiary or consumer of commodity, whether or not such account is under another name.
(B) A new tenant of a rental property will be denied service, if a service location has a known leak, until the landlord presents proof of repairs.
(C) No person, persons, groups or businesses can move from one location with an unpaid bill and have service connected in a new location. If any person has a delinquent account, he or she shall be required to pay the bill in full.
(Ord. passed 7-1-2022)
(A) If the deceased was the primary account holder, contract of deceased customer is null and void. After notification of death, a relative’s power of attorney becomes null and void. The personal representative of the estate has the obligation to take care of the account. WPWA will require a copy of the death certificate, or court papers showing a court appointed representative, if it applies. In either situation, the WPWA Utility Department will need new contact information and billing address for the personal representative within 90 days (this will be handled as a name change only). If the personal representative is not willing to do this, the Department will disconnect the service until all charges are paid in full. No service will be set at this address until previous owner’s (deceased) account is paid in full, unless the property has been sold or transferred to a new customer.
(B) If there is a surviving spouse or other surviving occupant listed on the account, if other person(s) are signatories on the account, then said person(s) are required to update the account by providing proof of death-by-death certificate or obituary and updating all contact information. If other person(s) are not signatories on the account but show proof of award of the property to them by official Court Documents, it can be handled as a name change only. If the other person(s) are not signatories on the account and have no official court documentation, then said person(s) are required to fill out a new application and required to put up new deposits. The existing deposit will be applied to the account, and a refund check, if any, will be issued in the name of the deceased occupant and can be handled by the estate. If a remaining bill is owed after the deposit is applied, it will be mailed, and can be handled by the estate as well.
(Ord. passed 7-1-2022)
METER AND SERVICE REGULATIONS
In case of bypassing, or a meter that has been shut off for non-pay or any other reason by WPWA and is found to have been turned on by someone other than a WPWA authorized personnel, a complaint shall be signed by WPWA manager or his or her authorized agent against the party responsible. TAMPER shall include, but not be limited to, attaching any piper, wire or other conduit or thing onto any utility or to turn on or off any such service, break or deface.
(Ord. passed 7-1-2022) Penalty, see § 52.999
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