(A) Residential customers meeting Federal low income guidelines may be eligible for the environmental services low income assistance credit from the environmental services fund if they meet the requirements herein.
(B) Customers must reside in a residential establishment that receives APC collection service, or shared metal service, and must directly pay the environmental services fee on their city utility bill. Each customer may receive the credit for services to only one dwelling unit.
(C) Customers must apply for the discount in writing on the application forms approved by the director. Applications must include written proof of income in the form determined by the director. Applications must be complete and must have the customer’s original signature. The director may contact the customer to verify or obtain additional information needed to process the application.
(D) Eligibility will be determined before each benefit period.
(E) Once eligibility is verified, the credit shall be applied against each monthly bill with the environmental services fee. The director may review eligibility when there is a material change to the account, including, but not limited to, customer account information or usage, and the director may periodically audit accounts to verify whether they remain eligible. A prorated credit shall be applied whenever the customer is eligible for only part of a month or receives service for only part of a month.
(F) Customers may appeal determinations of eligibility or timing of credit by following the administrative dispute process in this chapter.
(Ord. No. 10539, § 5, 6-3-08, eff. 7-1-08; Ord. No. 10674, § 5, 6-2-09, eff. 7-1-09; Ord. No. 10796, § 4, 5-25-10, eff. 7-1-10; Ord. No. 10895, § 5, 5-17-11, eff. 7-1-11; Ord. No. 11377, § 2, 6-21-16, eff. 7-5-16; Ord. No. 11519, § 1, 1-23-18)