126.01 Department of Information Technology Established.

   The Department of Information Technology is established as an administrative department in the City.

(Ord. 283-22. Passed 7-19-22.)

126.02 Appointment of the Director; duties.

   (a) The Director of Information Technology shall be appointed by the Mayor in the manner provided by the Charter and shall serve at the pleasure of the Mayor.

   (b) The Director is responsible for the administration and operations of the Department of Information Technology. The Director shall be responsible for the City's information technology systems, including but not limited to infrastructure support related to network and server systems, telecommunications, hardware, services, computers and components, applications, software, and systems support and security for city functions across all departments and divisions, as well as end user support. The Director shall undertake such other duties and responsibilities as assigned by the Mayor.

(Ord. 283-22. Passed 7-19-22.)

126.03 Appointment Deputy Director; duties.

   A Deputy Director of Information Technology may be appointed by the Mayor in the manner provided by the Charter and shall serve at the pleasure of the Mayor. The Deputy Director shall serve as the Acting Director in the absence or unavailability of the Director of Information Communications. The Deputy Director shall report to the Director and shall perform such other duties as may be prescribed by the Director or the Mayor.

(Ord. 283-22. Passed 7-19-22.)

126.04 Division of Customer Service and Engagement.

   (a) The Division of Customer Service and Engagement is established in the Department of Information Technology, under the supervision of the Commissioner of Customer Service, who shall be appointed by the Mayor as provided in the Charter and shall serve at the pleasure of the Mayor.

   (b) The Commissioner of Customer Service shall report to the Director of Information Technology and the Mayor. The Commissioner of Customer Service shall be an ad hoc member of the communications team as coordinated by the Marketing and Communications Department and shall work with all city departments, divisions and external customers to assist in the appropriate dissemination of service requests and responses. The Commissioner shall be responsible for the management, operation and improvement of the city's Engage Toledo call center and the reporting and response system with both internal and external customers.

(Ord. 283-22. Passed 7-19-22.)