(A) If a customer believes a bill is in error, the customer shall present the claim, in person or in writing, at the Town Hall before the bill becomes delinquent. The claims, if filed after the bill has become delinquent, shall not be effective in preventing discontinuance of service as heretofore provided. The consumer shall pay the bill under protest and the payment shall not prejudice the claim. The Town Board may authorize corrections for billing errors.
(B) Adjustments on concealed leaks shall be made for 50% of the excessive water usage and 100% of the excessive sewer usage unless the concealed water usage entered the town's sewer system. Adjustment of the excessive sewer usage shall be made for 50% of the excessive sewer usage if the concealed water usage entered the sewer system. Adjustments are intended for hardship situations only. No adjustments will be made unless the excessive water usage is at least 5,000 gallons over the average monthly usage for the preceding 12 months. Only one adjustment per customer will be made within a 12-month period. Adjustment may be authorized by the Town Board on bills under the following conditions:
(1) A concealed leak in the consumer's piping;
(2) A statement from a licensed plumber stating the location of the concealed leak, that the same has been repaired by a licensed plumber and that the repair meets or exceeds the applicable plumbing codes.
(C) In the event that town personnel discovers that a leak exists, and the customer is notified of the same, the customer shall take immediate steps to correct the situation within 15 days. Undue delay by the customer shall cause forfeiture of the benefits of adjustments.
(D) The town will make special meter readings at the request of the customer during normal working hours. The customer will be charged a fee therefor as adopted by the Town Board, provided, however that if the special reading discloses that the meter was overread, no charge will be made.
(E) At the request of the customer, the town will perform any service, such as turn-ons or turn-offs to restore service during normal working hours and shall charge a fee therefor as adopted by the Town Board.
(F) Upon request by a customer, the town will test a customer's meter without charge provided that the test will not be made more frequently than once in 12 months per customer. If the customer requires a meter test more frequently than once in 12 months, the town will require a payment as specified in § 51.21 if the meter registration is found not to exceed 5% of the correct volume. The customer, or their representative, shall be present when the customer's meter is tested. If the meter is found to be faulty and/or the registration is found to exceed 5%, no service charge will be billed against the customer and the meter will be replaced or repaired.
(G) When, as the result of the test, a meter is found to be no more than 5% fast or slow, no adjustment will be made in the customers bill. If the meter is found to be more than 5% fast or slow because of incorrect calibration, the town will rebill the customer for the correct amount as calculated for a period of not more than 60 days.
(H) Whenever a customer requests the replacement of the water meter on the customer's premises, the request shall be treated as a request for a test of the meter to determine any defects or errors in registration. The request shall follow the provisions set forth in division (F) of this section.
(I) If the seal of a meter is broken by other than the town's representative or if the meter fails to register correctly or is stopped for any cause, the consumer shall pay an amount estimated from the record of his previous bills and/or from other proper data.
(OC, § 5-1-10)