(B) The hearing shall be conducted informally. The customer shall be given every reasonable opportunity to bring to the attention of the designated employee information that bears upon the reasons for the proposed termination.
(C) If the customer is dissatisfied with the result of the hearing, the customer may inform the Recorder of the customer’s desire to appeal the matter to the Board, and the Recorder shall, thereupon, place the matter on the agenda of the next regular Board meeting.
(2011 Code, § 18-124)