A. Appeal To Superintendent Of Public Works: In the event that any user subject to this Chapter wishes to be heard regarding the amounts billed, its user classification or any other matters relating thereto, such user shall make a detailed written request to the Superintendent of Public Works to be heard, specifying the reasons therefor. The Superintendent of Public Works shall answer the request in writing and may schedule a meeting to meet with the user. The Superintendent of Public Works shall attempt to resolve any bona fide claims, disputes or inquiries which the user may have. All determinations made by the Superintendent of Public Works shall be reduced to writing and a copy thereof transmitted to the user.
B. Appeal To City Council: In the event the user does not concur with the determination of the Superintendent of Public Works, he may petition the City Council for a hearing. All such requests for a hearing by the City Council shall be made within thirty (30) days after receipt of the determination by the Superintendent of Public Works. The City Council, at their discretion, may agree or decline to entertain such petitions for appeal. The hearing on such petitions for appeal shall be heard by the City Council itself or by such persons as it may designate. Where such an appeal hearing is conducted by the designee of the City Council, the designated appeals officer shall submit a written report of findings to the City Council with respect to such appeal. All appeal hearings before the City Council shall be concluded as soon as practicable. (Ord. 928, 3-6-1990; amd. 1998 Code)