§ 51.053  FAILURE TO PAY.
   (A)   If any person fails or refuses to pay any water or sewer service charge on or before the fifteenth day of the month in which it is due, the Director of Public Services is authorized to shut off water service to the premises in accordance with the provisions of this section, and to take such other action as is provided by the cash management policy. When water has been shut off under this section, it shall be unlawful for any person to turn on or restore the service. 
(`90 Code, § 20-55)
   (B)   (1)   If any bill is not paid by or before the date specified in division (A) of this section, a second bill will be mailed containing a notice that if the bill  is not paid within ten days of the mailing of the second bill, service will be discontinued for nonpayment.
      (2)   Any customer disputing the correctness of the bill shall have a right to a hearing, at which time the customer may be represented in person and by counsel or any other person of the customer's choosing, and may present orally or in writing any complaints and contentions to the city official in charge of utility billing. Requests for delays or waiver of payment will not be entertained; only questions of proper and correct billing will be considered. The official in charge of utility billing shall be authorized to order that the customer's service not be discontinued, and shall have the authority to make a final determination of the customer's complaint.
      (3)   In the absence of payment of the bill rendered or resort to the hearing procedure provided herein, service will be discontinued at the time specified, but in no event until the charges have been due and unpaid for at least 15 days.
   (C)   When it becomes necessary for the city to discontinue utility service to a customer for nonpayment of a bill, service will be reinstated only after all past-due bills for service have been paid, along with a late fee charge in the sum of $30.
(Am. Ord. passed 9-14-10)  Penalty, see § 10.99