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(A) Not less than three days notice must be given in person or in writing, at the Town Hall, to discontinue service for a change in occupancy.
(B) The outgoing party shall be responsible for all water consumed up to the time of departure or the time specified for departure, whichever period is longest.
(Prior Code, § 15-29) (Ord. passed 11-21-1985; Ord. passed 11-16-2000) Penalty, see § 50.99
(A) Meters will be read and bills rendered as follows:
(1) Meters will be read by the last day of the previous month;
(2) Bills will be mailed out on or about the first day of the following month; and
(3) The town reserves the right to vary the dates or length of period covered, temporarily or permanently if necessary or desirable.
(B) Bills for water will be figured in accordance with the town’s published rate schedule then in effect and will be based on the amount consumed for the period covered by the meter readings.
(C) Charge for service commences when the meter is installed and connection made, whether used or not.
(D) Readings from different meters will not be combined for billing, irrespective of the fact that said meters may be for the same or different premises, or for the same or different consumers, or for the same or different services.
(E) (1) Bills are due when rendered and are payable at the Town Hall by the fifteenth of the month in which they are rendered.
(2) The grace period runs from the fifteenth of the billing month until 9:00 a.m. on the twenty-fifth of the billing month or the next business day if the twenty-fifth falls on a weekend or holiday. If the bill is not paid by that date and time a $15 late fee is added.
(3) If the bill is still not paid by 9:00 a.m. the first of the following month, water service will be disconnected and a reconnect fee of $25 will be added and must be paid in full in order to reconnect service.
(4) If reconnection is after hours, weekend, or holidays, a $40 reconnection fee must be paid in full in order to reconnect service.
(5) No reconnections will be done between 9:00 p.m. to 8:00 a.m.
(6) If payment is received by the town after 9:00 a.m. on the date disconnection is authorized, but before service is actually disconnected, then a disconnection processing fee of $25 will be added.
(7) Payments will need to be made at the Town Hall.
(8) No payments will be taken by any town employee other than office personnel.
(9) If a user feels that this notice has been delivered in error or that discontinuance of service is otherwise not warranted, he, she, or they is entitled to be heard by the Public Works Director (by phone or, at his, her, or their request, in person) prior to the date service is scheduled to be discontinued. Users may contact the Public Works Director by calling 910-281-3124.
(F) Failure to receive bills or notices shall not prevent such bills from becoming delinquent or relieve the consumer from payment.
(Prior Code, § 15-30) (Ord. passed 11-21-1985; Ord. passed 11-16-2000) Penalty, see § 50.99
(A) When services are discontinued and all bills paid, the deposit will be refunded.
(B) Upon discontinuance of service for nonpayment of bills, the deposit will be applied by the town toward settlement of the account. Any balance will be refunded to the consumer; but if the deposit is not sufficient to cover the bill, the town may proceed to collect the balance in the usual way provided by law for collection of debts.
(C) Service discontinued for nonpayment of bills will be restored only after bills are paid in full, redeposit made, and a service charge is paid for each meter reconnected. The service charge is on file at the office of the Town Clerk.
(D) The town reserves the right to discontinue its service without notice for the following additional reasons:
(1) To prevent fraud or abuse;
(2) Consumer’s willful disregard of the town’s rules;
(3) Emergency repairs;
(4) Insufficiency of supply due to circumstances beyond the town’s control;
(5) Legal processes;
(6) Direction of public authorities; or
(7) Strike, riot, fire, flood, accident or any unavoidable cause.
(E) The town may, in addition to prosecution by law, permanently refuse service to any consumer who tampers with a meter or other measuring device.
(F) (1) Prior to discontinuing service for nonpayment of bills as provided in § 50.29(E), the town shall notify a consumer of the town’s intent to discontinue service at least two working days before the scheduled date of discontinuance.
(2) Except in emergency situations or when advance notice would prevent the effective enforcement of this chapter, the town shall provide similar notice prior to discontinuing service as a sanction for fraud or abuse or a violation of the provisions of this chapter.
(G) The notice required by this section shall be deemed sufficient if written notice is left in a conspicuous place at the premises where service is proposed to be discontinued.
(H) The notice required by this section shall inform the consumer that the consumer is entitled to be heard by the Public Works Director prior to the scheduled discontinuance of service as to whether the discontinuance is warranted under the provisions of this chapter.
(1) The hearing may be held by phone or, at the request of the consumer, the hearing may take place at the office of the Public Works Director.
(2) The hearing shall be conducted informally. The consumer shall be given every reasonable opportunity to bring to the attention of the Public Works Director information that bears upon the reasons for the proposed termination.
(3) The Public Works Director shall inform the consumer of his, her, or their decision at the conclusion of the hearing, or at such later time prior to discontinuance of service as the Public Works Director deems appropriate.
(Prior Code, § 15-31) (Ord. passed 11-21-1985; Ord. passed 11-16-2000) Penalty, see § 50.99
(A) (1) If the consumer believes his, her, or their bill to be in error, he, she, or they shall present his, her, or their claim, in person, at the Town Hall before the bill becomes delinquent.
(2) Such claim, if made after the bill has become delinquent, shall not be effective in preventing discontinuance of service as heretofore provided.
(3) The consumer may pay such bill under protest and said payment shall not prejudice his, her, or their claim.
(B) The town will make special meter readings at the request of the consumer for a fee of $5 provided, however, that if such special reading discloses that the meter was over-read, no charge will be made.
(C) Meters will be tested at the request of the consumer upon payment to the town of the actual cost to the town of making the test provided; however, that if the meter is found to over-register beyond 5% of the correct volume, no charge will be made.
(D) If a meter fails to register correctly or is stopped for any cause, the consumer shall pay an amount estimated from the record of his, her, or their previous bills and/or from other proper data.
(E) The town’s water leak adjustment policy is as follows:
(1) The consumer shall notify Town Hall immediately or within 30 days of when the bill is received if he, she, or they feels the usage for the period is excessive. Water leak has to be three times the average before an adjustment will be considered.
(2) Leak adjustments are for occupied residential dwellings only. No leak adjustments for irrigation. No leak adjustments for newly built residential dwellings for the first year. From this date December 17, 2020, leak adjustments will only be given for consumers with no more than two households on a single meter.
(3) If there is a leak which requires a plumber, the consumer should be sure to keep his, her, or their bill. If the consumer is able to repair it himself, herself, or themself, he, she, or they must show receipts of materials used.
(4) The consumer must be in good standing and current. Pay the bill on time, and if an adjustment is due, there will be a credit given on the account.
(5) The proper procedure to follow for an adjustment is to make a request to the Board of Commissioners in writing, along with a copy of the plumber’s bill or a copy of the material bill if done by the consumer.
(6) The town’s Board of Commissioners will review the request and determine if the consumer is eligible for a leak adjustment.
(7) Adjustments for water leaks will be granted one time every year, 12 months. In case there is a second leak on any meter in the 12 months that is greater than the first, the town will allow the consumer to pay the full amount on the first leak and adjust the second. In the event the leak expands into the next billing cycle without notice given to the town it will be one adjustment.
(8) In the event a consumer experiences more than two leaks in three years that require an adjustment to be eligible for future adjustments they must explain to the Board what repairs have been made to ensure no further leaks occur for that residence.
(F) Adjustments will be determined by the following steps:
(1) The leakage amount of water will be billed as follows for in-town consumers:
0-15,000 gallons | $4.32 per 1,000 gallons |
15,001-40,000 gallons | $4.80 per 1,000 gallons |
40,001 gallons and over | $10.08 per 1,000 gallons |
(2) Out of town rates will be:
0-15,000 gallons | $6.48 per 1,000 gallons |
15,001-40,000 gallons | $7.22 per 1,000 gallons |
40,000 gallons and over | $12.72 per 1,000 gallons |
(3) Oakwood and the Pines will be:
0-15,000 gallons | $6.71 per 1,000 gallons |
15,001-40,000 gallons | $7.45 per 1,000 gallons |
40,001 gallons and over | $12.77 per 1,000 gallons |
(G) Adjustments will be determined by the following steps:
(1) Add the total of usage for the last 12 previous bills;
(2) Divide by 12 for average per month;
(3) Subtract average from leak bill. Divide the difference by one and one-half for the adjustment;
(4) Take adjustment amount put amount in “What if Calculation” to get the amount owed for the adjustment amount;
(5) Subtract adjustment from leak bill and this will give what amount is owed; and
(6) Consumers may make payments:
Under $500 | Over six months |
$500 - $1,000 | Over one-year period |
$1,000 - $5,000 | Over three-year period |
Above $5,000 | Over five-year period |
(Prior Code, § 15-32) (Ord. passed 11-21-1985; Ord. passed 11-16-2000)
(A) (1) Any property owner, or owners, desiring water or sanitary sewer service shall apply in writing to the Town Board requesting the extension of water or sanitary sewer service or both.
(2) No request for the extension of services shall be considered unless submitted in writing in accordance with the requirements of this subchapter.
(B) The town may require the applicant to submit as part of the written application such information, plans or other data as may be required to adequately determine if the requirements of this section are to be met.
(C) When application is made for a water or sewer extension or both to serve an area or development that is planned as part of a larger development project or subdivision, all of which is not to be developed at the time application is made, the owner or owners shall submit plans in sufficient detail in order to determine the size and type facilities which will be necessary to serve the entire development or subdivision when completed.
(D) No extension to the water or sanitary sewer system of the town shall be made and no application shall be approved except in accordance with the requirements of this section.
(Prior Code, § 15-33) (Ord. passed 11-21-1985; Ord. passed 11-16-2000)
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