A. A licensee shall not deny service, access, or otherwise discriminate against subscribers, users, or residents of the county. A licensee shall comply at all times with all applicable federal, state and county laws, rules and regulations, executive and administrative orders relating to nondiscrimination and equal employment opportunity requirements. A licensee shall strictly adhere to the equal employment opportunity requirements of the FCC, state statutes and local regulations, and as the same may be amended from time to time.
B. A licensee shall at all times comply with the subscriber privacy provisions of Section 631 of the Cable Act, 47 U.S.C. Subsection 551.
C. No equipment shall be installed by the licensee for subscriber service without first securing a service request from the owner or resident of any private property involved.
D. A licensee shall not originate or knowingly permit subliminal transmission at any time for any purpose whatsoever.
E. A licensee shall establish and conform to the following policy regarding refunds to subscribers and users:
1. If the licensee collects a deposit or advance charge on any service or equipment requested by a subscriber or user, the licensee shall provide such service or equipment within thirty days of the collection of the deposit or charge or it shall refund such deposit or charge within five days thereafter upon request of the subscriber or user. The subscriber shall be advised of this right of refund at the time the order is placed.
2. If any subscriber or user terminates any monthly service during the first twelve months of said service because of the failure of the licensee to render satisfactory service in terms of signal quality in accordance with the standards set forth in the license agreement, the licensee shall refund, on a pro-rata basis, to such subscriber or user an amount equal to the installation or reconnection charges paid by the subscriber or user for the period of unsatisfactory service.
3. In the event that a subscriber or user makes an annual or other payment in advance, the appropriate pro-rata portion of said payment shall be refunded by the licensee.
F. The following requirements shall apply to disconnection:
1. There shall be no charge for disconnection of any installation or outlet unless such charge was disclosed at the time the subscriber ordered service. All cable communications equipment shall be removed within a reasonable time from a subscriber's property at the subscriber's request, such time not to exceed thirty days from the date of the request.
2. If any subscriber fails to pay a properly due monthly subscriber's fee or other charge, the licensee may disconnect the subscriber's service outlet; provided, however, that such disconnection shall not be effected until thirty days after the due date of the charges and shall include a prior written notice to the subscriber of the intent to disconnect. After disconnection, upon payment in full of all proper fees or charges, including the payment of any reconnection charge, the licensee shall promptly reinstate the service.
(Ord 1997-17 § 3, 1997; Prior code § 19.12.020(A))