4-10-7-1: ENFORCEMENT OF CUSTOMER SERVICE STANDARDS:
This section 4-10-7 shall be fully applicable except during periods when competition exists in the City. The City will stay and not enforce this section 4-10-7 in areas where competition exists in the City, except that the City may initiate enforcement of this section while competition exists in the event the City receives, in any thirty (30) day period, at least five (5) written complaints with respect to each competitor concerning similar customer service issues. In such case, the City Council may initiate enforcement of this section by adopting a resolution indicating the basis for initiating enforcement. (Ord. 2019-03, 1-28-2019)