(A) The town’s policies regarding billing for utility services and procedures for handling consumer complaints regarding bills are set forth in Article V of this chapter, the provisions of which apply to the town’s water utility service.
(B) In the event of a faulty water meter, or any other circumstance involving fault on the part of the town that renders an accurate measure of a consumer’s water consumption unavailable, prior water consumption by the consumer, and the water consumption experience of similar consumers, shall be considered in fixing the charges to the consumer for any period in question.
(C) Breaks or leaks on the consumer’s side of the water meter shall be the consumer’s responsibility, and shall not be a reason to reduce the consumer’s water charges from the town.
(D) The filing of a complaint regarding a water bill shall not affect the obligation of the consumer to pay, in a timely fashion, any bill rendered by the town for water service as required by this article.
(Ord. 2-86, passed 2-17-1986)