(A) The grantee shall install and maintain a CATV system which shall be in accordance with the highest and best accepted standards of the industry to the effect that subscribers shall receive the highest possible service. In addition, the grantee shall comply with all requirements of duly constituted regulatory agencies having jurisdiction over the operator of the CATV systems.
(B) The grantee must obtain individual permits for street openings, must have the installation or construction plans approved by the Mayor prior to construction, must secure all necessary permits at its expense, and must pay all fees charged for closing pavement cuts.
(C) When any portion of the CATV system is to be installed on public utility poles and facilities, a certification that agreements for such joint use have been entered shall be filed with the city.
(D) The grantee shall maintain at least one office within the county for the purpose of handling subscriber complaints and providing prompt maintenance service. The office shall be open during all regular business hours, and have a publicly listed, toll-free telephone which shall be so operated that complaints and requests for repairs or adjustments may be received on a 24-hour basis. The grantee shall establish procedures for receiving, acting upon, and resolving subscriber complaints to the satisfaction of the Mayor which shall include, but not be limited to, maximum response time to commence service of all complaints of 24 hours. The grantee shall furnish a notice of the procedures to each subscriber at the time of initial subscription to the system.
(Ord. 20, passed 8-5-1982)