(1) Private impound tow truck service operators shall keep a current and accurate log and/or file (written or electronic) containing the following information on all vehicles towed: the identifying tow number; the make, model, year and vehicle identification number of the vehicle; its license number and state of issuance; the time, date and place of removal; the reason for removal; the name of the private impound tow truck service operator who made the tow; the date and time the vehicle arrived on the lot; the name and address of the person released to; the date and time of release; the name of employee releasing the vehicle; the total charges paid to include any additional charges made at the request of the vehicle owner or custodian; the method of payment; and the date and time police was notified of the tow. For each entry of tow, the signature of the owner of the private parking lot, or his representative, requesting and authorizing the tow shall be required. A letter of authorization in advance from the owner of the private parking lot or his representative shall be sufficient to meet the latter requirement. Such log and/or file (written or electronic), along with all receipts pertaining to private impounds shall be retained for not less than one (1) year, and shall be immediately available for inspection by the division of police during normal business hours. Failure to keep and retain such a log and/or file, or omitting to make a true and complete entry for each vehicle towed, or failure to surrender such log and/or file to any police officer upon request shall be unlawful and may be cause for revoking a private impound tow truck service license.
(2) Private impound tow truck service operators must provide an opportunity for persons to file written complaints which must be answered in writing within one (1) week of receipt of the complaint. Such written response shall include a statement of the person's right to file a written complaint with the department. A file of such complaints, together with the written responses, must be made available for inspection by the division of police during normal business hours.
(3) If utilizing electronic logs, the private impound tow truck service shall provide these logs to the division of police, upon request, along with any necessary software to view these logs.
(4) All logs and files kept in compliance with this section must remain current and accurate.
(5) If another tow service is subcontracted to complete an impound of a vehicle over ten thousand one (10,001) pounds, the name and current phone number of the subcontracted tow service and the name of the operator from the subcontracted tow service, shall be listed in the private impound tow truck service operator's log of the contracting private impound tow truck service. The name of the subcontracted tow service, the name of the operator from the contracted tow service and a current phone number for the subcontracted tow service shall be listed on the customer receipt.
(Ord. No. 84-93, § 1, 5-6-93; Ord. No. 205-97, § 8, 10-16-97; Ord. No. 194-2003, § 4, 7-10-03; Ord. No. 209-2003, § 4, 8-28-03; Ord. No. 10-2013, § 7, 1-31-13)