(a) Due Date. All billings shall be mailed on or before the tenth of each month. All bills shall be due and payable by each purchaser of water and/or sewer service ("purchaser") on or before the twenty-fifth of each month. Bills not paid on or before the twenty-fifth of each month shall be subject to a ten percent (10%) penalty.
(b) Delinquency Notice and Remedy.
(1) All water and/or sewer bills not paid by the twenty-fifth of each month shall be sent a notice no later than the second Friday of the month following the due date of such bill. The notice shall provide in substance that charges for water and/or sewer have not been received by the Department of Utilities or its officially designated payment depository and that failure to pay such bill by due date of delinquent notice will result in service being disconnected and the payment of a collection charge will be required.
(2) All water and/or sewer bills not paid by due date of delinquent notice shall be placed on a shutoff list for termination of water and/or sewer service and will require the payment of all delinquent charges and the collection charge.
(Ord. 06-2024. Passed 3-5-24.)
(3) Shutoffs will be made within ten working days after delinquent notice is sent for bills for past due services and penalties which have not been paid prior to the termination of service.
(4) Any purchaser who contacts the Department of Utilities prior to shut-off day to request an extension will be granted an extension, but in no event shall any extension extend past seven days after the date the delinquent notice as due. Persons requesting an extension can only do so six times in one calendar year.
(5) Any purchaser who contacts the Utility Clerk’s Office prior to the shut- off day and due to an event of extraordinary circumstances, such as a large one-time bill due to leaks or additional usage, or a large estimate based on that circumstance followed by a less than normal billing or a credit when the meter is actually read, the designated Department of Utilities employee may permit the purchaser to avoid the termination of water and/or sewer services by paying one-half of the past-due balance plus penalties and related charges as set forth in Section 921.10(b)(4), with the other one-half to be paid with the current month’s bill.
(6) Undue hardship cases may be decided by the Finance Director or brought before the Manager for review.
(c) Any purchaser who is placed on the shutoff list as set forth above will have such service terminated at the stop cock at the curb, or if not possible or if multiple units are connected to the same stop cock or curb box, a notice will be delivered to the purchaser stating that access into the property for removal of the meter is required. In the case of residential apartments which are separately metered, the manager or owner of the property will be notified and will be required to give twenty-four hour notice to the tenant of any such residential unit to permit employees of the Department of Utilities into the residential unit to remove the meter.
(d) Water service will only be turned on during hours of 8:00 a.m. to 4:00 p.m., Monday through Friday. Upon approval of the Village Manger, if the customer requests the water to be turned on after these hours the customer will be required to pay the Utility Department an additional fee of one hundred twenty-five dollars ($125.00) before service will be reconnected.
(e) If the purchaser has not contacted the Department of Utilities within forty-eight hours after termination of service, and if such purchaser is other than the owner of the property, the property owner will be notified that water service has been terminated and will be notified of the amount of any outstanding charges.
(f) Water service will be terminated thereafter for any accounts which had previously been extended as set forth above and which remain unpaid. All policies set forth herein regarding the non-payment of charges and termination of service will be applied to such account.
(Ord. 1-05. Passed 1-4-05.)
(Ord. 1-05. Passed 1-4-05.)