Section
General Provisions
111.01 Adoption by reference
111.02 Amendments
Regulating Subscriber Rates for Basic Service Tier
111.15 Definitions
111.16 Initial review of basic cable rates
111.17 Review of request for increase in basic cable rates
111.18 Cable operator information
Customer Service Standards
111.30 FCC rulemaking
111.31 Communications
111.32 Service centers
111.33 Training and conduct of employees
111.34 Telephone lines
111.35 Complaint procedure
111.36 Installation and service
111.37 Outages
111.38 Termination of service and disconnection
111.39 Billing
111.40 Records requirements
111.41 Miscellaneous requirements
111.42 Procedures for contacting subscribers
111.43 Failure to comply with these requirements