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WATER SERVICE REGULATIONS
(A) All applications for water supply service must be submitted to the utility customer service office on an application form prescribed by the Department of Public Utilities. (‘72 Code, § 36-14)
(B) The Owner of the premises proposed to be connected for water supply service, or his or her agent duly authorized in writing, must sign the application for service pipe and water supply. (‘72 Code, § 36- 15)
(C) Prior to the installation and completion of water service connection, the owner may cancel or withdraw the application made, upon his or her written order so to do, after payment to the Department of Public Utilities of the greater of the city's actual expenses for work performed up to the time of cancellation, or a minimum charge to be established by resolution of the City Commission. The city's charge for cancellation will be deducted upon refund of the amount of the connection fees initially paid by the customer. (‘72 Code, § 36-16)
(D) A nonrefundable application fee to be established by resolution of the City Commission shall be due to cover the administrative cost of processing and setting up the new account.
(Ord. 205, passed - - ; Am. Ord. O-72-206, passed 12-6-72 ; Am. Ord. O-2005-04, passed 5-4- 05; Am. Ord. O-2014-15, passed 7- 16-14; Am. Ord. O-2019-18, passed 9-18-19)
(A) Effective when installation complete.
(1) The application becomes a binding contract upon both the owner and the city when the service connection for water supply service applied for has been installed and completed.
(2) It is the property owner’s responsibility to maintain the water supply service upon his property; regardless of the location of the meter backflow assembly or other devices.
(3) It is the city’s responsibility to maintain the water supply service from the water main in the adjacent public right-of-way to the right-of-way line.
('72 Code, § 36-17)
(B) Term of contract for service. All contracts for water supply service shall expire at the end of the next succeeding calendar month from date of application, but all contracts shall continue in force by renewal without act or notice from either party to the other, from month to month unless three days’ notice in writing is given by either party to the other of a desire to terminate the contract at the expiration of the then calendar month, and the charging for and payment of water rates in any manner, and at any interval or period, shall not be construed as altering the period of the contract or any renewal thereof under this rule. The Owner shall only request to terminate the contract for water supply service due to at least one of the following reasons:
(1) Change in property ownership.
(2) The water meter was removed due to property demolition.
(3) The irrigation meter was removed and is the sole meter located on the property. (‘72 Code, § 36-18)
(C) Rates for service and rules to be part of contract for service. All of the foregoing rates and rules shall be considered and taken to be a part of the contract, so far as the same may be applicable to the class of service covered by and included in such contract, with every owner or consumer who shall make application for the water supply service of the city or whose premises are furnished with, or are connected to the system of the city for such service, and every such owner shall be considered as having, and be taken and construed to have expressed his consent to be bound thereby whenever application for such water supply service is made, or so long as the premises of any such owner are furnished with, or are connected to the system of the city for such service. (‘72 Code, § 36-20)
(Ord. 205, passed - - ; Am. Ord. O-72-206, passed 12-6-72; Am. Ord. O-2005-04, passed 5-4- 05; Am. Ord. O-2019-18, passed 9-18-19)
(A) New service installation. When application for water supply service is made, the service, together with the charges and rates therefor, shall begin on the date of the completion of the service connection by the Public Utilities Department.
(B) Service reconnections. If a service connection already exists, service to new customers shall be turned on by the utility customer service office upon written application of the customer and the charges and rates for water supply service, including a reconnection fee to be established by resolution of the City Commission, shall commence from date of such turn-on in accordance with this chapter.
(‘72 Code, § 36-22) (Ord. 205, passed - - ; Am. Ord. O-2005-04, passed 5-4-05; Am. Ord. O-2014-15, passed 7-16-14)
Each and every addition or modification, alteration or amendment to and of any of the rates or rules of this chapter shall be and become binding upon, and shall form a part of the contract with each and every customer, upon the expiration of 30 days’ notice thereof in writing, to each and every customer affected thereby unless and except any such addition or modification, alteration or amendment is by this chapter provided to be and become otherwise effective and binding on every such customer, or any one or more thereof.
(‘72 Code, § 36-19) (Ord. 205, passed - - ; Am. Ord. O-2005-04, passed 5-4-05)
(A) Customers making an application for water service shall be required to make a deposit with the utility customer service office for the purpose of guaranteeing payment. The rates shall be established by resolution of the City Commission.
The City shall apply any deposit collected from any Customer for the provision of water, sewer, or sanitation services toward any and all charges that remain unpaid by the same Customer for any of these services.
(B) Deposits shall be refunded only at the time the customer account is closed. When an account is closed, the deposit, if any, shall be applied toward any outstanding final charges. Any remaining portion of the deposit after such application shall be refunded to the Customer.
(C) Deposits will accrue simple interest at the average annual rate earned by the City on its pooled investments. The interest will be applied to the account for which the deposit is held, at the close of the fiscal year on those accounts having been held for at least one year.
(D) A utility deposit may be transferred from one account to another account of the same Customer, provided the account from which the deposit is being transferred is closed and all final charges have been paid or transferred to the new account.
(‘72 Code, § 36-10) (Ord. 205, passed - - ; Am. Ord. O-72- 206, passed 12-6-72; Am. Ord. 89- 49, passed 8-9-89; Am. Ord. O-90- 33, passed 9-5-90; Am. Ord. O-94- 44, passed 9-21-94; Am. Ord. O-95-21, passed 4-19-95; Am. Ord. O-2005-04, passed 5-4-05; Am. Ord. O-2014-15, passed 7-16-14; Am. Ord. O-2019-18, passed 9-18-19)
(A) Contractors and other persons will be supplied with water for temporary use according to the charges as provided for water supply herein, as well as sewer usage if connections have been made to the sewer system and are determined by the Public Utilities Department to apply.
(B) All applications for temporary water supply service must be made at the utility customer service office on an application form prescribed by the Department of Public Utilities. Said application form shall require the signatures of both the property owner and the contractor or other person applying for temporary service if other than the property owner. A non-refundable application fee to be established by resolution of the City Commission to cover the city's administrative and processing costs will be due upon application for temporary service. Contractors and other persons applying for temporary water service shall be required to make a deposit to be established by resolution of the City Commission with the utility customer service office for guaranteeing payment for water service and for the replacement cost of the meter and other equipment that may be furnished to the contractor if not returned to the city.
(C) The applicant will be charged the regular tapping charge for cost of making the tap, setting the meter and other expenses in connection therewith, and for the removal of the meter and connections.
(D) Upon payment of all charges and the removal and discontinuance of service through the meter, the utility customer service office is authorized to refund the amount of deposit less any applicable charges as determined by the Public Utilities Department. Any charges in excess of the deposit must be paid before another meter can be issued to the same contractor or person. Any unpaid charges will constitute a variable and accruable lien against the property undergoing construction consistent with § 51.142.
(E) Charges and rules applicable to temporary meter service are as follows:
(1) A monthly minimum charge to be established by resolution of the City Commission shall be assessed in addition to the usage charges to cover the costs of monthly inspection and maintenance of the temporary meter.
(2) Applicants shall be responsible to notify the Public Utilities Department of the location of the meter and the meter reading every 30 days for billing purposes, so that the Department may inspect the meter condition and registration. Customers who fail to provide the location of the meter and the meter reading every 30 days shall be subject to a no-read meter penalty to be established by resolution of the City Commission. Customers who fail to provide the location of the meter and the meter reading for two consecutive months will be notified to return the meter immediately and the utility account shall be closed. If the meter is not returned to the office in three business days. the Customer shall be subject to an additional no return meter penalty as established by resolution of the City Commission, which is in addition to the cost of the meter.
(3) The application for temporary service shall expire and be limited to one year of issuance. The user may reapply only after all outstanding charges are paid in full. Applicants may be granted multiple applications if there is a need for additional site locations. If, however, any one location remains unpaid in excess of 30 days, all locations will be in default and the privilege afforded temporary service contracts will be revoked.
(4) Any damage to meter or hydrant shall be assessed to the contractor or user.
(5) The Public Utilities Department reserves the right to refuse temporary service to any applicant. Appeal of this decision can be made to the Public Utilities Director.
(6) The City shall bill temporary meter accounts monthly based on either an actual meter reading or an estimated consumption based on the average consumption from the temporary meter accounts with actual readings for the month. Non- payment of charges will result in routine delinquency processing pursuant to this chapter including service disconnection. The City may elect to close the account if the balance remains unpaid ten working days after service disconnection. The Customer's deposit will be forfeited in its entirety upon account closure. Reactivation of the account will require another deposit in full.
(7) The use of unauthorized meters to obtain water from City hydrants is prohibited. Unauthorized use of meters found connected to City hydrants will be removed and an unauthorized meter penalty shall be established by resolution of the City Commission and shall be assessed in order to return the unauthorized meter to the appropriate municipality and open the utility account with the City to obtain an authorized City meter.
(‘72 Code, § 36-12) (Ord. 205, passed - - ; Am. Ord. O-94-44, passed 9-21-94 ; Am. Ord. O-2005- 04, passed 5-4-05; Am. Ord. O- 2014-15, passed 7-16-14; Am. Ord. O-2019-18, passed 9-18-19)
(A) In the event of any change in ownership or occupancy of any premises connected to the system, it is the responsibility of the current Customer to close the utility account and the responsibility of the new customer to apply for new service. In addition to applying for new service pursuant to § 51.030, the new Owner or tenant is required to provide proof of occupancy, such as a closing statement or deed for ownership, or a copy of a lease for tenancy change, to establish the exact date of ownership or tenancy change. The current Owner or tenant is responsible for all utility charges on the account up to the date of the ownership or tenancy change, and the new Owner or tenant is responsible for all utility charges thereafter.
(B) When a customer vacates or sells property, leaving an unpaid bill, the City may refuse any service the same Customer may be using or intends to use in the future, until the original delinquent account is paid in full, regardless of whether the other accounts of the Customer are in good standing.
(‘72 Code, § 36-21) (Ord. 205, passed - - ; Am. Ord. O-2005- 04, passed 5-4-05; Am. Ord. O-2019-18, passed 9-18-19)
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