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The grantee shall manage all of its operations in accordance with a policy of open books and records as such may pertain to the operation of the system in the city. The city shall have the right to inspect upon 24 hours’ written notice, at any time during normal business hours, books, records, maps, plans, service complaint logs, performance test results and other like materials of the grantee which relate to the operation of the system.
(Ord. passed 2-16-93)
The grantee shall file with the city:
(A) Regulatory communications. All reports required by the Federal Communications Commission (FCC) including, but not limited to, annual proof of performance tests and results and Equal Employment Opportunity (EEO) reports.
(B) Facilities report. An annual report setting forth the physical miles of plant construction and plant in operation during the fiscal year.
(C) Grantee rules. The grantee’s schedule of charges, contract or application forms of regular subscriber policy regarding the processing of subscriber complaints, delinquent subscriber disconnect and reconnect procedures and any other terms and conditions adopted as the grantee’s policy in connection with its system subscribers, shall be filed with the city.
(D) Proof of bonds and insurance. The grantee shall submit to the city the required performance bond, or a certified copy thereof, and written evidence of payment of required premium, and certificates of policies of insurance required by this chapter, and written notice of payment of required premium.
(E) Financial reports. The financial reports for the grantee shall be submitted annually to the city.
(F) Operational reports. The following system and operational reports shall be submitted annually to the city:
(1) A report on the system’s technical tests and measurements as set forth herein and in the franchise agreement;
(2) A summary of the previous year’s activities including, but not limited to, new services offered;
(3) A summary of complaints received and handled;
(4) A summary of the number of outages (five or more service calls in one area).
(G) Additional reports. The grantee shall prepare and furnish to the city, at the times and in the form prescribed, such additional reports with respects to its operation, affairs, transactions or property as may be reasonably necessary and appropriate to the performance of any of the functions or duties of the city in connection with the system.
(Ord. passed 2-16-93)
(A) The grantee shall at all times maintain and make available to the city upon request:
(1) A record of all complaints received and interruptions or degradation of service experience for the preceding period prior to a performance review.
(2) A full and complete set of plans, records and “as built” maps showing the exact location of all cable communication system equipment installed or in use in the city, exclusive of subscriber service drops.
(3) A reasonable effort of maintaining a comprehensive record of all personnel transactions and utilization of contractors, subcontractors, vendors and suppliers by race and sex.
(B) The city may impose reasonable requests for additional information, records and documents from time to time.
(Ord. passed 2-16-93)
(A) Public notice. Minimum public notice of any public meeting relating to this chapter or the franchise shall be by publication in a newspaper of general circulation in the area at least seven days prior to the meeting, posting at city hall, and by announcement on at least one local origination channel of the grantee’s cable communications system between the hours of 11:00 a.m. and 9:00 p.m. for five consecutive days prior to the meeting.
(B) Captions. Captions to sections throughout this chapter are intended solely to facilitates reading and reference to the sections and provisions of this proposal. Such captions shall not affect the meaning or interpretation of this chapter.
(C) Franchise applications. Applicants for a franchise shall submit to the city written applications utilizing the appropriate standard format provided by the city, at the time and place designated by the city for accepting applications and including the designated application fee, if any.
(Ord. passed 2-16-93)