Loading...
(a) When electronic equipment must be removed from the premises of the owner to an electronic repair establishment for repairs, or when electronic equipment is delivered to an electronic repair establishment by the owner of such equipment, or his agent, the licensee shall, before removing or taking custody of the equipment, furnish the owner or his agent a written estimate of time to complete repairs and a written schedule of charges, if such charges are made, and are applicable, to include the following items:
(1) service charge;
(2) pick up and delivery charge;
(3) charges for making an estimate of repairs;
(4) storage charges;
(5) total charges for release of equipment to be repaired in the event it is not repaired;
(6) hourly labor charge or flat labor charge; and
(7) itemized list of any and all other charges, other than parts; provided that, if a list of parts installation charges is on file in the office of the director, such parts installation charges are not required to be itemized on the schedule. Such lists on file with the director shall be kept confidential.
(b) Prior to work being performed, the licensee shall provide the owner or his agent, either in writing or by telephone, an estimate of total charges for repairs. After receiving the estimate, the owner or his agent may either authorize the repairs at the estimate cost or request return of his equipment in reasonably the same condition as when released to the licensee, in which case the licensee shall receive payment only for those items on the schedule of charges to which he is entitled. Total charges for repairs made shall not exceed the original estimate or any subsequent estimate by more than 10 percent unless the owner is notified by telephone or in writing and authorizes the increased cost estimate. If the owner authorizes an estimate or time of completion of repairs by telephone, the licensee or his agent shall record in writing on the work order or invoice, the date, time, name of person authorizing repairs, and the telephone number called.
(c) Should the licensee be unable to complete the repairs in the time estimated, he shall notify the owner of this fact, at which time the owner may request return of his equipment in reasonably the same condition as when released to the licensee, in which case the licensee shall receive payment for those items on the schedule of charges to which he is entitled only. Upon the above request being made by the owner, if the licensee originally picked up the equipment from the owner’s premises, he shall return the equipment to the owner’s premises within two working days from date of request. (Ord. Nos. 13966; 16476)
All work performed by a licensee shall be recorded on a statement describing all service work done and all parts supplied with reasonable particularity, identifying parts by name, designating whether new or used parts were installed, and indicating the exact charge for each part or service. One copy shall be given to the customer and one copy retained by the licensee for a period of at least one year. The licensee shall return replaced parts, other than the picture tube, to the customer, except such parts as the licensee is required to return to the manufacturer or distributor under a warranty or exchange arrangement. (Ord. 13966)
(a) A person shall not intentionally make repairs upon electronic equipment that are not bona fide and necessary to correct the malfunction for repair of which his services were sought. This subsection does not apply to replacement of weak parts of electronic equipment upon disclosure of the weakness and authorization of the owner.
(b) A person shall not represent that he has performed work or replaced a part on electronic equipment if he has not performed the work or replaced the part. (Ord. Nos. 13966; 16476)
(a) An advertised fee, charge, or stipulation of no charge for any electronic repair service involving a trip to the premises of a customer, shall mean the total of fees charged by the licensee for his transportation to and from the premises of a customer and the first 30 minutes of examination and repair of one piece of electronic equipment which he performs on the premises of the customer.
(b) It shall be unlawful for a licensee to advertise in any manner, the fact that he is a holder of a city electronic repair license. (Ord. Nos. 13966; 14369)