The County and each grantee shall separately designate representatives whose responsibility it is to receive and investigate complaints relating to violations of the franchise documents.
As subscribers are connected or reconnected to a cable communications system, and at least annually as respects continuing subscriptions, each grantee, by appropriate means, such as cards or brochures, shall furnish information concerning the opportunity to make complaints, including the names, addresses, and telephone numbers of the representatives designated by the grantee and the County.
Each grantee shall make available for inspection and copying all records relating to complaints and make such other information available to the County’s representatives as necessary to permit a complete investigation of the complaints by the representatives. (§ 1, Ord. 961, eff. October 27, 1983)