It shall be the right of all subscribers to receive all available services insofar as their financial and other obligations to the grantee are honored. Neither the County nor the grantee, as to rates, charges, service, service facilities, rules, regulations, or in any other respect, shall make or grant any preference or advantage to any person nor subject any person to prejudice or disadvantage. Subject to such regulations as may be adopted by the Board pursuant to this chapter, the grantee shall:
(a) Maintain a high standard of courtesy in customer relations at all times;
(b) Maintain a log showing the date, approximate time and duration, type, and probable cause of all headend, trunk, or distribution line service interruptions and/or failures due to causes other than routine testing or maintenance; such log shall be subject to review by the Board;
(c) Maintain a conveniently located business office and service center within the service area with toll free telephone numbers so that subscribers may report service outages or deficiencies at any time. The office shall maintain an adequate staff such that subscribers may transact all necessary business, including the payment of bills, during regular business hours;
(d) Keep a written record of all complaints showing at a minimum the date, subscriber’s name and address, nature of the complaint, and the action taken by the grantee;
(e) Restore any interruption in service as expeditiously as possible and in accordance with the franchise agreement. Corrective maintenance for institutional services shall be in accord with the contract terms between the grantee and the subscriber;
(f) Before providing cable communications service to any subscriber, the grantee shall provide a written notice to the subscriber substantially as follows:
Subscriber is hereby notified that in providing cable television/communications service the grantee is making use of public rights-of-way within Yolo County and that the continued use of such rights-of-way is in no way guaranteed. In the event the continued use of such rights-of- way is denied to the grantee for any reason, the grantee will make every reasonable effort to provide service over alternate routes. By accepting cable television/communications service, subscriber agrees he will make no claim nor undertake any action against the County, or its officers or its employees, if the service to be provided hereunder is interrupted or discontinued;
(g) There shall be no charge for service calls to subscribers’ homes, except as provided by agreement;
(h) In the event the grantee elects to rebuild, modify, or sell the system, or the County revokes or fails to renew the franchise, the grantee shall do everything in its power to ensure that all subscribers receive continuous, uninterrupted service, regardless of the circumstances, during the lifetime of the franchise. In the event of a system purchase by the County, or change of grantee, the current grantee shall cooperate with the County to operate the system for a temporary period in maintaining continuity of service to all subscribers; and
(i) Upon the termination of service to any subscriber, a grantee shall promptly remove all its facilities and equipment from the premises of such subscriber upon his request. (§ 1, Ord. 961, eff. October 27, 1983)