Throughout the life of a grantee’s franchise, and in addition to other service regulations adopted by the Board, and excepting circumstances beyond the grantee’s control, such as acts of God, riots, and civil disturbances, and in providing such services, a grantee shall:
(a) Maintain all parts of its system in good condition and in accordance with standards generally observed by the cable television industry. The system shall serve individual residents, but also serve as a broad based communications source for County government, other public facilities, including hospitals, public libraries, and schools, and industrial and commercial business users;
(b) Retain sufficient employees to provide safe, adequate, and prompt service for all such residential subscribers, institutional facilities, and business users; and
(c) List system failures to minimum time duration by locating and correcting malfunctioning as promptly as is reasonably possible, irrespective of holidays or other nonbusiness hours. (§ 1, Ord. 961, eff. October 27, 1983)