A customer experiencing a water leak may be granted an adjustment on his or her water charge, provided:
(A) If a rental property, and a leak is known to be at that location, the WPWA will not allow another tenant to set up service until the landlord presents proof of repairs; and
(B) The customer requests an adjustment. The water charge adjustment is to be made based on those amounts of water in the billing period more than normal average water consumption over a one- month period, the highest bill. The water adjustment will be the average of the last three months’ water charges prior to the leak. A water adjustment can only be given once per 12-month period.
(Ord. passed 7-1-2022)