(A) On the day after an account becomes delinquent (the sixteenth of the month, see § 18-115 of this chapter), or as soon thereafter as possible, the city shall mail to the customer a notice informing the customer of the amount owed and stating that:
(1) The customer’s account is delinquent and, if applicable, is subject to a penalty charge identified in the notice;
(2) The customer is entitled to be heard before service termination by a designated employee at a specified address or telephone number during stated business hours if there is any dispute over the amount of the bill; and
(3) Unless the bill is paid in full or otherwise resolved by the twenty-fifth of the month, the city may terminate service without further notice.
(B) If the city proposes to terminate service for any reason other than non-payment, the city shall first mail to the customer a notice informing the customer:
(1) The city proposes to terminate service without further notice on a specified date, which shall be not earlier than the tenth day after the notice is mailed;
(2) What the reasons for the proposed termination are and what, if anything, the customer may or must do to avoid termination of service; and
(3) The customer is entitled to be heard by a designated employee (at any time prior to termination of service) at a specified address or telephone number during stated business hours if there is any question about the accuracy or legitimacy of the reasons stated for the proposed termination.
(2011 Code, § 18-123)