A. A customer utility account will be deemed delinquent on the twenty-third day following the date printed on the second consecutive monthly bill if neither monthly bill has been paid. The city will notify customers of a delinquency by mail, which notice shall include the total amount due and the date service may be suspended. Water service may be suspended on the eighth day after the date printed on the delinquency notice unless full payment, including all past due and current charges, is received. Wastewater collection, wastewater treatment, and garbage pickup service will continue uninterrupted. To avoid water service suspension, customers may make arrangements with the Utility Billing Department prior to the payment due date indicated on the delinquency notice.
B. Unpaid utility bills shall become a lien or property tax assessment upon any and all property for which utility service is provided, and such bill and lien shall be enforceable against the owner of the property.
C. Suspended water service will not be reinstated until all utility bills, fees, charges, rentals, and meter deposits have been paid in full. Reinstatement will occur within twelve hours of full payment.
D. Monthly connection fees will continue to be assessed even after service is suspended due to nonpayment.
E. In the event the account holder and the property owner are not the same person and the account holder becomes delinquent on three consecutive occasions, a notice and final bill will be sent to the account holder and the property owner. At the end of the then current billing cycle, the account will be transferred into the property owner’s name and will become the property owner’s obligation.
F. The Finance Officer shall develop an Administrative Utility Collection Procedure Policy to implement procedures concerning this section.
(Ord. 1202, 11-17-04; Ord. 1208, 3-3-15)