(a) Definitions and regulations.
Rule 1
The municipal water system, including all water mains, laterals, valves, hydrants, meters and services, is under the exclusive control of the Director of Public Service and his or her authorized employees. Such control includes all piping from the city mains to the point of consumption or where city water is finally discharged.
Rule 2
No person shall make or maintain a physical connection between any other source of water and the water distribution system.
Rule 3
Any person having a connection to the water distribution system who permits water to be wasted from the connection either by unnecessary use or to prevent freezing, or who fails to prevent such wastage, shall have, after notification, the water connection turned off.
Rule 4
No person may connect to any municipal water line, tamper with or remove any meter or meter seal, or insert a meter bypass without the permission of the Director of Public Service. Whoever violates this Rule shall have his or her water turned off.
(b) Tampering with municipal water system.
Rule 5
If the Division of Water personnel find that a meter seal has been broken or any bypass inserted and there is evidence that the meter has been tampered with, the water shall be shut off and shall not be turned on again until the consumer or owner of the premises has paid for the estimated quantity of water which has been used and not registered.
Rule 6
No person shall operate, open or otherwise tamper with any valve, stopcock, curb-stop or other device, after the same has been closed for a violation of any rule or regulation of the Division of Water, or unlawfully secure water through the valve, stopcock, curb-stop or other device after the same has been closed for a violation of any rule or regulation of the Division of Water, or in any way take water for private use unlawfully or without first having secured the necessary permit from the Division of Water.
Rule 7
No person shall put filth, rocks, sticks, earth or any substance into any valve box, curb box, manhole or reservoir or damage the same in any way.
(c) Permits, service, metering, meter reading, meter sizes.
Rule 8
Every water service will be equipped with a meter. Meters of five-eighths of an inch by three-fourths of an inch are domestic meters and are furnished for all three-fourths of an inch service without cost to the service. Meters and associated appurtenances for services larger than three-quarters of an inch shall be installed by the Division of Water and charged to the customer at time and material, plus 10%. The Division of Water shall be responsible for the maintenance, repair and/or replacement of all meters and associated appurtenances in the system. Except as provided for in Rule 48, the maintenance, repair and/or replacement shall be at the sole expense of the Division of Water. It shall be the obligation of the customer to provide a suitable location for water meters and associated appurtenances. The Division of Water shall be the sole determiner of the suitability of water meter locations.
Rule 9
Meter readings will be taken monthly and as near the same date each month as possible. If the meter reader is unable to obtain a reading because the meter is out of order or if he or she is unable to gain entrance to the meter, an estimated charge will be made on previous readings or similar service of a like use of water. Should free access not be provided within a reasonable time, water may be shut off until repairs are made and free access provided and reported to the Division of Water.
Rule 10
Any person desiring a water connection shall make application for a tap and/or a permit for the connection at the Division of Water. There shall not be more than one house or building on each meter. There may be more than one meter for each building. Each meter constitutes a separate service.
Rule 11
Any person may discontinue water service and responsibility therefor by proper notice to the Division of Water. Water will be turned off at the curb.
Rule 12
Contractors and tradespeople for building construction shall conform to Rule 9. Taps for temporary use shall be made in the regular manner except that a temporary setting must be provided for the meter, such setting to ensure safety from theft, tampering and freezing.
Rule 13
Each meter of a size greater than five-eighths of an inch by three-fourths of an inch shall be provided with a stopcock on the inlet and a stopcock on the outlet piping. Five-eighths of an inch by three-fourths of an inch domestic meters shall have one gate valve in the inlet piping and outlet. The shut-offs shall be accessible at all times.
Rule 14
Inspectors, meter readers or employees of the Division of Water, whose duty it is to enter upon private premises to read or examine meters, pipes or other fixtures used in connection with water supply, shall be provided with such credentials as the Director of Public Service deems necessary to identify them as agents or employees of the Division of Water. The agents or employees must have free access at all reasonable hours to all parts of the building for the purpose of reading or inspecting meters, examining fixtures and observing the manner in which the water is used. Any such inspection, examination or observation, other than the normal and customary meter readings for billing purposes, shall be conducted only in the event that it is reasonable to believe that the inspection, examination or observation is necessary for the correction of a defect or malfunction in the meters, pipes or other fixtures used in connection with the water supply, or in the event that the owner of the private premises requests the inspection, examination or observation. In case any authorized inspector, meter reader or employee is refused admittance to any premises or is prevented from making the examination, the water shall be turned off and not turned on again until free access is given.
(d) Repairs to service lines.
Rule 15
Whenever a break or leak occurs in a service line between the main and the curb box, the Division of Water will repair the same at its own expense as soon as possible, but if a break or leak occurs back of the curb box or at any place on the owner's premises, the repair or replacement shall be done by, and at the expense of, the owner or his or her agent. If water distribution system personnel deem it proper to shut off water in order to prevent waste or damage, the water shall not be turned on again until repairs have been made.
Rule 16
The Division of Water does not guarantee any fixed pressure or continuous supply, but it will, in case of an accident that will cause a shortage of water to be shut off, endeavor to notify consumers affected thereby. Any consumer using water for a steam boiler air compressor should have a supply tank large enough to hold an ample supply for emergency cases as no claim will be considered for damage by any such action.
Rule 17
The Division of Water reserves the right to remove a meter from any premises and substitute another meter in its place, for the purpose of testing or repairing.
Rule 18
The Division of Water will, on its initiative, undertake to test and correct any meter which, in its judgment, is registered incorrectly, without the consent of the consumer.
Rule 19
Upon the request from an owner or consumer and agreement to pay the test charge, the Division of Water will remove any domestic meter to the meter shop for a test, upon payment of a $10.00 fee. The fee for all other sizes shall be on an hourly basis for the time required. If, upon examination and test, it is found that the meter registers outside the tolerance limits of the following percentages of water through it, viz. 2% over or under on five-eighths of an inch by three-fourths of an inch meter, on flows from one to 20 gallons per minute, 5% over or under on all other types and sizes of meters on flows from low to high rating, then it shall be considered "inaccurate" and the water charge will be adjusted upon the basis of that test.
Rule 20
All new or replacement of old taps from the main to the curb stop, sizes three-fourths of an inch up to two inches, shall be K-type copper tubing. All sizes above two inches shall be Class 52 ductile iron or C-900 PVC pipe. All new or replacement of old service pipe from the curb stop to the inside of the building, dwelling, trailer or apparatus containing the meter, sizes three-fourths of an inch to two inches, shall be K-type copper tubing or approved plastic. All sizes above two inches shall be ductile iron bell and spigot, C-900 PVC pipe or approved equal. All pipe materials and installation shall be in accordance with current AWWA specifications and approved by the Director of Public Service.
Rule 21
All new domestic service lines shall provide a meter setting, Ford, Mueller or an approved equal; all meters shall be set horizontally.
(e) Water service outside city.
Rule 22
All services and extensions outside the city limits must be laid under supervision and according to the specifications of the Division of Water, and the cost of the extensions and services, including repairs, supervision and maintenance of all lines, shall be at the expense of the owner.
Rule 23
The Division of Water reserves the right to discontinue water service to consumers outside city limits at any time, should it be deemed necessary to conserve water for consumers within the city limits.
Rule 24
No service tap or permit will be issued to any consumer on any private line unless the applicant files a signed release or order of authority with the Division of Water from the owners for the private line and then only at the discretion of the Director of Public Service. All rules and regulations not conflicting by law shall apply to all consumers receiving their supply of water over private lines from the water distribution system.
Rule 25
Before any extensions may be made to the water distribution system water mains outside the city limits, which mains are supplied with water from the water distribution system, a drawing or blueprint of the proposed extension must first be submitted to the Division of Water and approved by the Director of Public Service and Ohio EPA or appropriate permitting authority. If the plan is approved, the water line must be laid under the supervision of the Division of Water according to the plan and upon completion the blueprint must be filed with the Division of Water with all proper measurements of all lines and sizes, and marking of all valves and fittings and the location of all services. The Division of Water reserves the right to order a master meter installed in any main serving one or more consumers outside of the city limits, the cost of the meter to be at the expense of the consumers. Upon the installation of a master meter, the Division of Water will render only one charge for the entire amount of water supplied by the service. Should the property owner wish auxiliary meters on his or her service he or she may have them, but the Division of Water will not share the cost of the meters and property owners can read the auxiliary meters and apportion the assessment as they see fit.
Rule 26
No plumber shall make any extension or alteration for conducting water into any premises until he or she first obtains a permit from the Division of Water for each separate job, and he or she must make a full and complete report on the back of the permit of uses for which water is supplied. The report must be made within 72 hours after the completion of the work, and no stopcock or curb-stop shall be left open or water turned on unless the permit authorizes it.
(f) Fire protection service; fire hydrants.
Rule 27
Owners of all structures or facilities served by the Water Division and having a sprinkler system and/or a standpipe system with hose cabinets, or other similar facilities, that are served from an unmetered source, shall purchase water service for the private fire protection facilities from the Water Division. Prior to December 15 of each year, customers purchasing water service for private fire protection facilities shall submit to the Water Division, in writing, an accurate accounting of the total square footage within the structure or facility that is protected by the customer's private fire protection facilities. The Water Division retains the right to enter the customer's structure or facility to verify the accuracy of the square footage accounting. All discrepancies relating to the actual square footage of coverage arising out of the inspections shall be submitted to the Director of Public Service for a final determination.
Rule 28
The installation of fire protection service connections to supply water to standpipes and sprinkler systems for fire protection only shall be permitted when applications and plans for the service have been submitted and approved by the Director of Public Service and the Fire Chief or the Fire Chief's designee.
Rule 29
No person except an authorized agent of the Division of Water or the Fire Department or a person with a special permit shall open or disturb any fire hydrant or any part thereof or take any water from the hydrant under any circumstances. In case any damage is done to a fire hydrant by any person, he or she shall, upon demand, pay the damage and all cost and expense incurred by reason thereof. Applicants for connection to the city mains for the purpose of obtaining a supply of water for a sprinkler system must first furnish plans and specifications for installation of the same to the Division of Water to be approved by the Director of Public Service and the Fire Chief or the Fire Chief's designee. If, in his or her opinion, the rules and regulations are complied with, he or she may authorize the connection to remain unmetered. Plans or blueprints showing the fire system as completed, with all measurements, outlets and the like, must be filled with the Division of Water before water will be allowed to supply the system from the mains of the water distribution system.
Rule 30
Pipes intended for fire protection must not be tapped or used for the general supply of any building, structure or premises, except for a limited area sprinkler system. Proper plans or blueprints for limited fire protection sprinkler system must be submitted to the Division of Water and the Director of Public Service and the Fire Chief or the Fire Chief's designee for approval. All limited area sprinkler systems must have a backflow prevention device covered by § 1040.07.
Rule 31
In case of fire the Fire Department shall have the right to use any hydrant, hose, pipe or other connection wholly or in part from any pipe used for fire protection.
(g) Water rates; rate period; charges.
Rule 32
(1) A written application shall be required from each customer before connecting service for the customer, or transferring an account to his or her name, which application, when duly accepted by the Division of Water, shall constitute the agreement between the customer and the city. A fee of $5.00 shall be charged for all applications.
(2) A. All meters one inch or smaller shall be read monthly, and customers shall be billed monthly. Billings rendered without a meter reading shall be based on estimated monthly consumption. Estimated billings shall be reconciled during months when the billings rendered are based on actual meter readings.
B. All meters larger than one inch shall be read monthly, and customers shall be billed each month.
C. Service to private fire protection facilities shall be billed monthly. All accounts are due and payable from the first to the fifteenth day of the month.
(3) Any individual or business entity that is using or consuming water as supplied by the Municipal Water System of the City of Shelby, Ohio, shall be billed for the Water Treatment Plan Construction Fund charge in accordance with the terms of Rules 35 and 37 herein below. In the case of individuals or business entities whose water usage or consumption is not separately metered and who, therefore, receive no water billings, the appropriate charge for the Water Treatment Plant Construction Fund shall be added to their utility bill.
Rule 33
Production Cost Adjuster
The Production Cost Adjuster shall be derived every three months by dividing (1) the past 12 months cost of electricity and natural gas utilized at the Water Treatment Plant, the cost of all chemicals used in the water treatment process, the cost of lab testing and supplies, and cost of the sludge removal process {the sludge removal portion of the Production Cost Adjuster may be adjusted every three months, based on the projected cost of transportation and disposal of sludge; a reconciliation of over and under recovery of sludge removal costs will be taken forward to the next disposal period as a debit or credit to these costs and spread out evenly over the period between actual disposal} (hereinafter referred to as “previous 12 months cost”) by (2) the sum of the past 12 months cubic feet of water billed (hereinafter referred to as “previous 12 months cubic feet billed”).
Previous 12 months’ cost (numerator) | = | Production Cost Adjuster |
Previous 12 months’ cubic feet billed (denominator) |
Rule 34
Project and Equipment Rider
The Project and Equipment Rider portion of the water charges shall be collected and utilized for capital projects and equipment within the city’s water facility and shall include projects and/or equipment necessary for the operation of the entire utility and its infrastructure. The rates and charges set forth in the current city water rate schedule may be increased for the purpose of providing funding for projects and equipment purchases in furtherance of the city’s goal to provide the city’s water utility consumers with the most economic, environmentally sound and reliable production of water.
Rule 35
Rates for Customers with One Inch or Smaller Water Meter
Amount Consumed in Cubic Feet | Billing Unit | Base | PCA | PER | 10/30/2020 |
First 200 | Min. Charge | $9.9064 | $1.0880 | $10.9964 | |
Next 1,800 | per 100 cu. ft. | $2.7887 | $1.0880 | $1.7145 | $5.5912 |
Next 17,000 | per 100 cu. ft. | $1.8875 | $1.0880 | $0.8572 | $3.8327 |
Next 461,000 | per 100 cu. ft. | $1.1910 | $1.0880 | $0.3814 | $2.6604 |
Over 480,000 | per 100 cu. ft. | $1.1910 | $1.0336 | $0.3814 | $2.6060 |
(1) "Residential" customers who are billed under Rule 35 shall pay a charge of $3.75 per meter per month. This charge shall be shown on the billing statement and shall be designated as Water Asset Management Fund. In addition, a customer service charge of $5.00 shall be paid per meter per month. This charge shall be shown on the billing statement and shall be designated as customer charge.
(2) "Commercial" customers who are billed under Rule 35 shall pay a charge of $4.75 per meter per month. This charge shall be shown on the billing statement and shall be designated as Water Asset Management Fund. "Commercial" shall be defined as any structure with a one-inch or smaller water meter and that has a business that either is located in that structure or is served with water from the meter located in that structure. In addition, a customer service charge of $7.50 shall be paid per meter per month. This charge shall be shown on the billing statement and shall be designated as customer charge.
Rule 36
Rates for Elderly or Totally Disabled
Available to residential customers who are served through individual meters of one inch or smaller that meet age, income and other prerequisites as determined by the Director of Public Service or his or her appointed designee.
Amount Consumed in Cubic Feet | Billing Unit | Base | PCA | PER | 10/30/2020 |
First 300 | Min. Charge | $7.9478 | $0.544 | $8.4928 | |
Next 1,800 | per 100 cu. ft. | $2.7887 | $1.0880 | $1.6013 | $5.4780 |
Next 17,000 | per 100 cu. ft. | $1.8833 | $1.0880 | $0.8007 | $3.7720 |
Over 19,100 | per 100 cu. ft | $1.1910 | $1.0880 | $0.4147 | $2.6937 |
Customers billed under Rule 36 shall pay a charge of $1.75 per meter per month. This charge shall be shown on the billing statement and shall be designated as Water Asset Management Fund. In addition, a customer service charge of $3.00 shall be paid per meter per month. This charge shall be shown on the billing statement and shall be designated as Customer Charge.
Rule 37
Rates for Customers with Water Meter Larger than One Inch
(1) Customers billed under Rule 37 shall pay a charge of $6.75 per meter per month. This charge shall be shown on the billing statement and shall be designated as Water Asset Management Fund. In addition, a customer service charge of $15.00 shall be paid per meter per month. This charge shall be shown on the billing statement and shall be designated as customer charge.
(2) The lowest rate charged per cubic foot of water shall reflect the actual cost of production, plus 2%. This cost shall be reviewed annually and shall be adjusted accordingly.
Amount Consumed in Cubic Feet | Billing Unit | Base | PCA | PER | 10/30/2020 |
First 500 | Min. Charge | $19.2876 | $1.0880 | $20.3776 | |
Next 1,500 | per 100 cu. ft. | $3.0683 | $1.0880 | $1.6013 | $5.7576 |
Next 18,000 | per 100 cu. ft. | $1.8464 | $1.0880 | $0.8007 | $3.7351 |
Next 460,000 | per 100 cu. ft. | $1.1074 | $1.0880 | $0.3570 | $2.5524 |
Over 480,000 | per 100 cu. ft. | $1.1074 | $0.0336 | $0.3570 | $2.4980 |
Rule 38
Rates for Water Service to Private Fire Protection Facilities
(1) For service to a sprinkler system, a system having inside hose cabinets or other similar facilities that are supplied from an unmetered source:
Amount Consumed in Cubic Feet | Billing Unit | Effective 1/31/2020 |
10,000 and less | Minimum | $3.32 |
10,001 - 30,000 | per 1,000 cu. ft. | $0.32 |
Over 30,000 | per 1,000 cu. ft. | $0.24 |
(2) For service to inside standpipes without sprinkler system, hose cabinets or other similar facilities:
Tap Size (from main) | Billing Unit | Effective 1/31/2020 |
4 inch or less | each | $19.42 |
6 inch | each | $32.37 |
8 inch | each | $56.66 |
10 inch | each | $80.92 |
(3) For a service to a private fire hydrant:
Type | Billing Unit | Effective 1/31/2020 |
3-way with steamer fitting | each | $32.37 |
Rule 39
Rates for Multiple Units Receiving Water Through One Meter
Units in Cubic Feet | Cu. Ft. Minimum | Minimum Charge per Month Effective 1/31/2020 |
Units in Cubic Feet | Cu. Ft. Minimum | Minimum Charge per Month Effective 1/31/2020 |
2 | 250 | $10.32 |
3 | 300 | $12.31 |
4 | 350 | $14.29 |
5 | 400 | $16.17 |
6 | 450 | $18.10 |
7 | 500 | $19.98 |
8 | 550 | $21.87 |
9 | 600 | $23.71 |
10 | 650 | $25.51 |
11 | 700 | $27.34 |
12 | 750 | $29.13 |
13 | 800 | $30.84 |
14 | 850 | $32.57 |
15 | 900 | $34.24 |
16 | 950 | $35.91 |
All water consumed over the minimum shall be billed using rates under Rule 35.
Rule 40
There shall be no charge for water at the following locations: Copperweld Field, Connelly-Gibson Field, the Fire Department, the Police Department, the Sutter-Roush Rooms, the Municipal Utilities Office, Water Works Ball Field, W.W. Skiles Stadium and the city parks system. The Division of Water may, at its discretion, install meters at the above locations in order to measure water usage. Furthermore, the Director of Public Service and the Board of Park Commissioners may enter into annual agreements for the use of water at Seltzer Pool.
Rule 41
All water taps into the city water supply shall be charged a $639.59 tap-in fee. All three-fourths of an inch water tap shall cost an additional $319.80. All other sizes up to and including two inches shall be charged an additional fee of time and material, but no less than $319.80. These costs shall be paid by the owner or developer and shall be paid before permanent water service is received. Taps up to and including two inches will be brought to the curb and the shut-off will be made at the main in the street. Taps from there into the property are the responsibility of the customer. If a two-inch tap is to be made with a corporation and curb-stop, the line to be tapped must be at least an eight-inch line. All other two-inch and larger size taps will be made with a tapping sleeve and valve, with the shut-off at the main in the street. Taps over two inches made by owner or developer shall just be charged the tap-in fee of $639.59.
Rule 42
No water service shall be provided to any new construction until a water meter is set and operable.
Rule 43
Beginning January 1, 2008, and on every January 1 thereafter, Rule 34, Rule 35, Rule 36, Rule 37, Rule 38, Rule 39, Rule 41 and the Base, shall be adjusted upwards by a factor equal to 100% of the most current Core Consumer Price Index (CPI) as determined by the government of the United States, if the number is positive (+). If the CPI is negative (-), then the effective rates as stated above shall be adjusted downward by a factor equal to 100% of the CPI. The effective annual CPI percentage shall have an upward adjustment of no more than 5%. Any additional authorized percentage above the 5% in any one year shall be presented to Council no later than second regular meeting in February of the adjustment year.
(h) Additional charges to consumers outside city limits.
Rule 44
All consumers located outside of the city limits shall have applied to the regular charge listed in division (g) hereof a 10% additional charge to the minimum meter usage and service charges.
Rule 45
Bulk water is available to individuals having the means to transport such water. Bulk water is sold in 1,000 gallon increments. Persons wishing to purchase bulk water must obtain an access card from the Shelby Municipal Utilities Office, 23 East Main Street. Bulk water is to be loaded at the Shelby Water Treatment Plant, 115 North Gamble Street.
Rates for Bulk Water | Effective 4/1/2020 |
1,000 gallons | $11.00 |
(i) Turnoff for violation.
Rule 46
In case it becomes necessary to turn off the water because of any violation of any rule or regulation of the Division of Water, a charge of $30.00 shall be made for turning water off or on.
Rule 47
All water bills become due and payable on the first day of the month of issue and must be paid on or before the fifteenth day of the month of issue. A 10% penalty shall be applied to all unpaid bills after the fifteenth day of the month. Bills remaining unpaid after the twentieth day of the month may be shut off without further notice. When water is shut off, it shall not be turned on again until the amount of all charges, plus penalty, is paid in full together with an additional charge of $30.00 to reimburse the Division of Water for the expense sustained in shutting off the water. Failure to receive notice by mail shall not excuse consumers from paying the water bill. No person having a delinquent account with the Division of Water shall be given water service at any other service or location until all delinquent accounts have been paid in full.
Rule 48
Meters damaged by abuse, misuse or any act of carelessness shall be replaced by the Division of Water at the expense of the consumer or property owner to include charges for labor and material.
Rule 49
No charge for water service shall be rendered for less than one month, and in the absence of metered consumption for that period, the minimum charge for one month shall be rendered.
Rule 50
When a meter is removed for repairs, the service shall be charged the average usage for the time the meter is out of service.
Rule 51
Parties desiring water service for a period of less than 30 days, if it is metered measurement, will be charged the regular rate plus $25.00 to cover the cost of setting and removing the meter.
Rule 52
Service pipes between the curb-stop and the meter on the inside of the building, dwelling, trailer or apparatus containing the meter shall be laid not less than four feet below the surface of the ground, and the material used for the service pipe as stated in Rule 20. Service pipes shall not be laid in any trench used for other purposes, unless they are laid on a shelf, not less than 12 inches wide, cut in the side of the trench.
Rule 53
The stopcock or shut-off at the curb shall be equipped with a cast iron curb or valve box with a standard cover marked “water” and shall be placed between the curb and the sidewalk, space permitting, or set in the sidewalk. All service or valve boxes shall be set flush with the sidewalk or grade. The same shall be kept clean from dirt or other obstacles that would interfere with the shutting off or turning on of water. No curb or valve box shall be set in a private driveway.
Rule 54
Each residence or building shall have a separate and distinct stopcock, located outside the premises, opposite the premises and on a public right of way.
(j) Authority; penalties for violation; responsibility of consumer.
Rule 55
Ohio R.C. §§ 4933.22 and 4933.99 shall be enforced for the protection of the Municipal Water System and the city.
Rule 56
Whenever in these rules it is stated that notice will be given the consumer, it means that notice left or sent to the premises where water is consumed shall be sufficient notification.
Rule 57
The Division of Water tries to give proper notice of water assessments but by law cannot guarantee the delivery of water charges by mail. Owners buying or selling properties should see that proper transfer of ownership is made at the office of the Division of Water and that water charges are paid to the date of transfer of title. The Division of Water will make every possible effort to collect water charges or assessments as promptly as the nature of its business permits, but no consumer or owner of property is relieved from the obligation of unpaid water bills or assessments that may be unpaid through failure of the Division of Water to make collections as provided by its rules and regulations.
Rule 58
For any check for which there are insufficient funds, there shall be a charge of $25.00 in addition to any other charge, penalty or fee outlined in this chapter. In the event that the insufficiently-funded check is due to a bank error, this charge may be waived after receipt of written clarification from the customer’s banking institution.
Rule 59
(1) A deposit of $100.00 shall be for the following utility service when combined with electric and/or sewer:
A. Water.
(2) A deposit of $150.00 shall be for the following utility service:
A. Water only.
(3) A deposit not exceeding $300.00 for a combined utility service of electric, water, and sewer for residential customers or 150% of an estimated average bill for commercial and industrial customers (unless the service is temporary), may be required of the customer at any time, or from time to time before or after service is commenced. Deposit criteria will be affected by but not limited to:
A. Past general credit history;
B. Past payment history (with the utility);
C. End use of service; and
D. Duration of service.
(4) The utility office shall have a reasonable time in which to ascertain that the obligations of the customer have been fully performed before being required to return any deposit. The deposit shall be credited to the customer’s account when payments have been made by the due date on 12 consecutive months, unless the customer’s account has been terminated. Where the account has been terminated, any remaining deposit not used to credit the account shall be directly reimbursed to the customer within 30 calendar days.
(5) There shall be no interest paid or accrued on deposits.
(Ord. 11-2007, passed 6-18-2007; Ord. 17-2012, passed 9-4-2012; Ord. 8-2013, passed 4-1-2013; Ord. 34-2013, passed 11-4-2013; Ord. 28-2016, passed 12-5-2016; Ord. 14-2017, passed 6-19- 2017; Ord. 2-2020, passed 2-18-2020; Ord. 16-2020, passed 8-3-2020; Ord. 26-2020, passed 11-16-2020; Ord. 27-2020, passed 11-16-2020; Ord. 27-2022, passed 12-5-2022)