A. Prior to the termination of any utility services for nonpayment, the director shall cause a written notice of the payment delinquency and impending termination to be mailed to the owner of the premises to which the utility services are provided, at the owner's address. If the owner's address is not the address of the property to which such utility services were rendered, the notice also shall be sent to the address of the property to which such utility services were rendered, addressed to "Occupant."
B. The notice shall be mailed not less than thirty (30) days prior to the proposed termination.
C. The notice shall include all of the following in a clear and legible format:
1. The owner's name and address;
2. The amount of the delinquency;
3. The date by which payment or arrangement for payment is required in order to avoid termination of utility services;
4. A description of the opportunity to file a complaint or request an investigation concerning the delinquent utility service charges or applicable services, or to request an extension of time to pay the delinquent charges because the charges are beyond the means of the owner to pay in full within the time required, as provided in Section 13.12.140;
5. A description of the procedure by which the owner may request amortization of the delinquent utility service charges;
6. A description of the procedure for the owner to obtain information on the availability of financial assistance, including private, local, state, or federal sources, if applicable;
7. A description of the opportunity to avoid termination of utility services by demonstrating that a residential owner's or occupant's household income is not more than the threshold specified in Section 13.12.160(B); and
8. The telephone number of a department representative authorized to provide additional information or institute arrangements for payment.
D. A notice of the delinquency and impending termination of utility services also shall be mailed to any third party designated to receive notification pursuant to subdivision (c) of Section 10010.1 of the California Public Utilities Code, if any, provided that such notification shall not obligate the third party to pay the delinquency nor prevent or delay a termination of utility services. (Ord. 2015-0011 § 17; Ord. 2011-051 § 2)