It shall be the function of the Public Service Clerk to receive complaints of citizens concerning the public service, to refer such complaints to the appropriate department or departments for investigation and report, to advise the complainant of the result of such investigation and report and to do and perform such related functions as the Mayor shall require.
The Public Service Clerk shall maintain a complaint desk in an office that the Mayor directs, for the purpose of directing the complaints concerning the service to the public by several departments of the City government, to the proper departments.
(Ord. 146-04. Passed 5-17-04.)