(a) The City shall establish and maintain an administrative appeal procedure by which individual users may be heard regarding the reasonableness of the user charges (UC) and surcharges levied upon them. Appeals may be submitted in writing to the Superintendent.
(b) The administrative appeal procedure shall insure that:
(1) Each user has the opportunity for written presentation and the right to have financial or legal counsel participate in such presentation.
(2) Each appeal will be decided promptly, which decision shall either uphold the original determination or allow adjustment and/or repayment.
(3) Each appeal decision will include a written statement of the reasons upon which the decision is based.
(4) Prompt repayment shall be made of any UC or surcharge amounts paid where they are determined to be due the user because of error in allocating and assessing UC or surcharges.
(5) The City shall retain all documents sustaining each appeal.
(Ord. 09-119. Passed 11-17-09.)