(a) Each employee shall be held accountable for his or her personal appearance; friendly, courteous, and helpful attitude toward the public; loyalty to the Village; and willingness to cooperate with their superiors and fellow employees. Improper language is in extremely poor taste and displays an unsatisfactory attitude.
(b) Each employee should be especially careful that he or she does not engage in gossip, half-truths, or the release of confidential information pertaining to the Village or its operations, employees, customers and residents. The close association of the business and home lives of people in the community makes it necessary that employees use the utmost consideration and good judgment when speaking to others about their work and daily contacts.