(A) Any rate payer requesting an adjustment of a sewer bill shall comply with the following procedures;
(1) All requests for adjustment must be in writing on the billing adjustment form provided by the Sewer Department.
(2) A rate payer requesting the adjustment shall sign the billing adjustment form.
(3) Appropriate evidence to demonstrate the basis for the request shall be submitted with the request. Such evidence may include, but not be limited to: photographs, bills from contractors for repairs, or statements regarding the basis for the request.
(B) Upon receipt of a properly executed billing adjustment form, and any evidence the rate payer wished to submit in conjunction therewith, the Sewer Office Manager shall cause copies of the same to be made and delivered to the Sewer Utility Committee for its review and recommendation.
(C) (1) The Committee shall review the request and supporting evidence and shall endorse on the billing adjustment form its recommendation. The Committee’s recommendation shall be communicated to the applicant and shall be forwarded to the Town Council for its consideration at the next regular meeting.
(2) If the applicant wishes to dispute the Committee’s recommendation, such applicant shall notify the Clerk-Treasurer not less than five days before the meeting of the Town Council where such recommendation will be presented that the applicant wishes to be present and dispute the recommendation.
(3) The Clerk-Treasurer shall note on the Town Council agenda that the Committee’s recommendation is disputed by the applicant.
(4) Failure of an applicant to appear before Town Council to dispute the Committee’s recommendation shall be deemed a waiver of the right to dispute the recommendation.
(D) No billing adjustment shall be granted as a result of the filling of swimming pools or other like facilities; nor due to water usage for irrigation; nor for any water leak if the leak was such that the water could have gone into the sanitary sewer; with the following exceptions:
(1) A sewer adjustment may be granted for the first time filling of a newly constructed or installed swimming pool. Any adjustment related to filling a swimming pool shall be limited to one month of sewer billing only.
(2) A sewer adjustment may be granted one time per year per customer for irrigation due to lawn reseeding or new sod placement.
(E) No sewer adjustments may be granted on billings calculated for months using the summer sewer rates set forth in § 51.081.
(F) Except as otherwise provided herein, sewer adjustments approved under this section shall be limited to two months of sewer billings per incident.
(Ord. 2016-06, passed 4-27-2016; Ord. 2017-14, passed 10-25-2017)