(A) In the event the Utility becomes aware of an overbilling of a customer, the Utility shall promptly correct the billing error and notify the customer of the circumstances surrounding the overbilling. The Utility shall then determine the time period during which the overbilling occurred. Once the Utility has determined the period of overbilling, the Utility shall calculate the amount that it has overbilled the customer. The Utility shall then make a refund to the customer of the amount of the overbilling for a time period not to exceed three months from the date the overbilling was discovered.
(B) In the event the Utility becomes aware of an underbilling of a customer, the Utility shall promptly correct the billing error and notify the customer of the circumstances surrounding the underbilling. The Utility shall then determine the time period during which the underbilling occurred. Once the Utility has determined the period of underbilling, the Utility shall calculate the amount that it has underbilled the customer. The Utility has the option to back bill the customer for the amount of the underbilling for a time period not to exceed three months from the date the underbilling was discovered.
(Ord. passed 1-10-2019)