Response time performance is a key measurement of performance. This measurement is the determining factor which drives the placement and redeployment of the system’s resources throughout the entire system. Each incident will be counted as a single response regardless of the number of units that respond. Every ambulance service licensed to operate within the Mattoon city limits shall meet the following response criteria on all calls dispatched from Cecom:
(A) Response times shall be calculated from the hour, minute and second the call is given by the dispatching agency to the ambulance service, to the hour, minute and second the ambulance service’s ALS transport unit arrives on scene.
(B) The ALS ambulance shall arrive at the scene of all advanced life support (ALS) calls as defined by the emergency medical dispatch system within eight minutes of the time the call was received by the ambulance service from the dispatching agency. This time criterion must be met on at least 90% of all such calls received during each calendar month. This applies to all ALS units on code response.
(C) Any ambulance service licensed to operate within the Mattoon city limits shall provide to the Fire Chief or designee a written monthly report of response time performance within 30 days from the end of the months reporting period.
(Ord. 2018-5406, passed 7-11-2018) Penalty, see § 34.999