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A. Utility service may be terminated by the town without advance written notice under the following conditions:
1. Existence of an obvious hazard to the safety or health of the customer or the general population;
2. Evidence of water meter tampering or fraud;
3. Evidence of unauthorized resale of water or utility services;
4. A customer’s failure to comply with the curtailment procedures imposed by the council during water supply shortages.
A. Level of service. The town shall make reasonable efforts to provide quality, continuous service to its customers.
B. Non-liability. The town shall not be responsible for any damage attributable to any interruption or discontinuation of service resulting from any of the following:
1. Any cause against which the town could not have reasonably foreseen or made provision for, such as but not limited to any condition or event not reasonably within the control of the town, including without limitation, acts of public enemies, insurrection, civil disturbances, riots, epidemics, landslides, lightning, earthquakes, subsidence, fires, storms, droughts, and floods.
2. Intentional service interruptions to make repairs or perform routine maintenance.
3. Curtailment procedures imposed by the council during water supply shortages.
C. Service interruptions. The town shall make reasonable efforts to reestablish service within the shortest possible time when service interruptions occur.
1. If there is a national emergency or local disaster resulting in disruption of normal service, the town may, in the public interest, interrupt service to provide necessary service to civil defense, fire protection or other emergency service agencies on a temporary basis until normal service can be restored.
2. When the town plans to interrupt service for more than four hours to perform necessary repairs or maintenance, the town shall attempt to inform affected customers at least 24 hours in advance of the scheduled day and the estimated duration of the service interruption.
3. Notice to customers shall not be required if there is an emergency or an outage due to unanticipated events or causes.
D. Minimum water delivery pressure. The town shall maintain a minimum standard water delivery pressure of 20 pounds per square inch at the customer’s meter or point of delivery, except during water outages.
E. Construction standards. The town shall construct all facilities in accordance with all applicable federal, state and local laws and regulations.
A. Each customer’s water meter shall be read monthly on as close to the same day as practical.
B. All utility service provided by the water department shall be billed:
1. On the basis of metered water volume, or
2. Based on historic usage when a meter has malfunctioned or cannot be read for reasons beyond the town’s control. Each bill based on estimated usage will indicate that it is an estimated bill.
Ordinance 2015.015 modified paragraph B by changing “utilities department” to “water department”
A. Minimum bill information. Each bill for utility service will contain the following minimum information:
1. Bill date.
2. Date and meter reading at the start of the billing period.
3. Previous month’s meter reading.
4. Water volume used during the billing period.
5. Utility department’s email address and telephone number.
6. Customer’s name and address.
7. Service account number and service address.
8. Amount due and due date.
9. Past due amount.
10. Other applicable charges and taxes.