(a) Alarm Businesses must provide all new Alarm Users and Subscribers with a City provided Ordinance summary at the time of sale.
(b) Alarm Businesses must provide all existing Alarm Users with a City provided Ordinance summary within one hundred and eighty (180) days of this Ordinance going into effect.
(c) Alarm Businesses must install and maintain Alarm equipment as per the equipment manufacturer's instructions.
(d) Alarm Businesses must obtain and maintain a minimum of two (2) responders that have keys to enter the alarm site within thirty (30) minutes. A waiver of the two (2) responders may be obtained from the Safety-Service Director's Designee.
(e) Alarm Businesses must provide a list of responders to the City upon request.
(f) Alarm Businesses must provide Alarm Users and Subscribers written instructions in the use, operation, and maintenance of the Alarm System, including factors that can cause false alarms.
(g) Alarm Businesses must provide Alarm Users and Subscribers written information of how to obtain service from the Alarm Business.
(h) Alarm Businesses must provide Alarm Users and Subscribers written information of how to cancel a false alarm.
(i) Alarm Businesses must communicate to the City Public Safety Communication Center any information regarding specifics of alarm events.
(j) Alarm Businesses must communicate to the City Public Safety Communication Center a cancellation as soon as possible following a determination that a response is unnecessary.
(k) Alarm Businesses must respond to all written information requests within thirty (30) days of receiving said requests.
(l) Violation of any requirement of this section will result in a twenty-five-dollar ($25.00) Fee being imposed per violation.
(Ord. 21-146. Passed 9-7-21.)