(Added by Ord. No. 174,610, Eff. 7/7/02.)
(a) Guaranteed Express Permit Program (GEP). The Department shall offer a walk-in Express Permit customer a money-back guarantee if:
(1) the customer waits longer than 30 minutes for service to begin; or
(2) the customer waits longer than 60 minutes for the processing of the permit from the time that service begins.
(b) Guaranteed Express Permit (GEP) Program Guidelines. If a customer waits longer than the time limits stated in LAMC Section 98.0109(a), and the wait can be verified by the Department through the use of electronic equipment, then the Department shall waive the permit fee. (Amended by Ord. No. 185,587, Eff. 7/16/18.)
(c) Program Limitations. The GEP applies only to those permits issued at the Express Permit Counter. The Department may add or delete certain permit types from the list of Express Permits at its discretion. GEP does not apply to E-Permits and is limited to one permit per person, per permit application. GEP does not apply to those permits requiring clearance or review by other agencies. The GEP program shall be suspended during power failures, computer system failures, or during times of emergency including, but not limited to, fire, earthquake, or other manmade or natural disaster.