A. Notices From Village To Customer: When it is necessary for the Village to give notice to its water and sewer customers, such notice shall be as follows:
1. Statement of service charges; by United States mail to last known address, last known email address or by telephone.
2. Failure to comply with regulation, or violation of ordinance provision; by written notification sent by U.S. mail stating nature of violation and regulation violated or by personal delivery of citation order.
3. Temporary interruption of service; by U.S. mail, email, door hanger, by telephone, or in person.
4. Possible contamination or quality change, "boil order"; by newspaper publication or by radio or television announcement, or by community notification system (reverse 911).
5. Conservation measures; by newspaper publication or by radio or television announcement or by community notification system (reverse 911).
B. Notices From Customer To Village: When it is necessary for the customer to contact the Village regarding water or sewer service, such contact shall be made as follows:
1. Request for service or discontinuance of service, or complaints; by U.S. mail to the Village office, or by email, or by website form, or by telephone, or in person at Village office during regular business hours.
2. To report leaks, interruption of service or other emergency; by telephone, or in person at Village office during regular business hours, or at the Village's Public Safety Center when Village office is closed. (Ord. 2001-07-112, 7-16-2001; Ord. 2021-10-437, 10-18-2021)