(a) The City shall endeavor to collect delinquent accounts promptly. In any case where satisfactory arrangements for payment have not been made, the City may, after the procedural requirements of subsection (b) hereof have been complied with, discontinue service to the delinquent customer by shutting off the water at the stop box. When water service to any premises has been discontinued, service shall not be restored except upon the payment of all delinquent amounts due plus any reasonable fees incurred for disconnection and reconnection.
(b) Procedure. Water shall not be shut off until reasonable notice and an opportunity for a hearing have first been given to the occupant of the premises involved. The notice shall state that if payment is not made before a date stated in the notice but not less than thirty days after the date on which the notice is given, the water supply to the premises may be shut off. The notice shall also state that the occupant may, before such date, demand a hearing on the matter in which case the supply shall not be cut off until after the hearing is held. If the customer requests a hearing before the date specified, a hearing shall be held on the matter by the Director of Finance or his or her designee at least one week after the date on which the request is made. If as a result of the hearing, the Director of Finance finds that the amount claimed to be owing is actually due and unpaid and that there is no legal reason why the water supply of the delinquent customer may not be shut off in accordance with this chapter, the City may shut off the supply.
(Ord. 14-12. Passed 3-5-2012.)