If requested in writing, the customer is entitled to an audience before the Kootenai County solid waste director and the Kootenai County finance director prior to any adverse action being taken against the customer. The written request for such audience must be received by the solid waste department no later than ten (10) days after the billing statement is mailed to the customer or is delivered to the premises. The audience before the finance director and the solid waste director shall be held within thirty (30) days of receipt by the solid waste department.
The procedure will be quasi-judicial and the formal rules of evidence will not be enforced. If both the finance director and the solid waste director do not agree to amend the billing, then the amount stated in the bill will remain unchanged. If both the finance director and the solid waste director do agree to a changed amount then that shall be the amount due. The decision of the finance director and the solid waste director is final if not appealed in accordance with subsection 4-3-16B of this chapter. Said written decision shall be mailed to the customer within five (5) business days of conclusion of the audience. (Ord. 449, 11-23-2010)