(a) Requests for voluntary disconnection of water service shall be made at the City Water Department office; shall be made in writing in the form attached to Ordinance No. 19-09 as Exhibit 1 by the customer contractually obligated to pay charges incurred at each service address affected by the disconnection; and shall also be approved in writing by an adult consumer actually residing at each affected service address if any service address comprised of a consumer household will be affected by the disconnection.
(b) Upon receiving a request for voluntary disconnection, if the city's records reveal that the service address is different than the billing address for that account, or if there is other reason to believe disconnection may affect a service address comprised of a household other than, or in addition to, the customer's household, no voluntary disconnection will be processed:
(1) Until a disconnection request form is signed by any adult consumer actually residing in each service address that will be affected by disconnection; or
(2) Until a service department employee personally visits each service address that will be affected by disconnection and verifies it is unoccupied.
(c) Service Department employees performing such verification shall make reasonable efforts to determine whether the service address is occupied or unoccupied, including but not necessarily limited to, checking with neighbors and other utility providers. Service employees performing such verification shall note in writing his or her identity; the date and time of the visit; the efforts utilized to determine the occupancy status of the premises; and his or her conclusions as to occupancy. This investigation may occur during the same visit at which the service employee will comply with the disconnection procedures of § 1046.22, if the employee reasonably concludes the address is unoccupied.
(d) Service employee notations as to this investigation, and all request forms executed under this provision, shall be retained in the business file kept by the city relating to any service address so affected. The city will reconnect service upon demand of any adult consumer of water service at any service address so affected, if this voluntary disconnection provision was not complied with, or if the city's verification of no occupancy was in error.
(Ord. 19-09, passed 3-14-2019)