(a) Disconnection of service may occur without prior notice if emergency circumstances involve imminent danger to persons or property, including a break in a water service line. Prior notice shall be given by the Clerk where water service shall be lost for more than eight hours as the result of routine or scheduled maintenance, so that consumers of water service may plan accordingly. If the loss of water service results from a water line break or other emergency circumstances, and is expected to, or does, last for more than eight hours, the city shall give notice to service addresses affected by such loss of service by asking the local radio media to publicize the loss of service, the reason for it, and the expected date and time by which the city expects to restore service.
(b) If a service address must be temporarily disconnected on a non-emergency basis for the purpose of repairs within the service address, a disconnection request in the form attached to Ordinance No. 19-09 as Exhibit 1 must be completed in writing by the customer contractually obligated to pay for service at the address.
(c) If any service address that would be affected by disconnection is a consumer household, disconnection for repair shall not be processed unless the request is also approved by an adult consumer residing at each service that would be affected by disconnection. A copy of the disconnection request shall be retained in the city's business records relating to any service address so affected. The city shall reconnect service disconnected for purpose of non-emergency repair upon demand of the customer or of an adult consumer residing at any service address so affected.
(Ord. 19-09, passed 3-14-2019)