(A) All alarm monitoring companies which include alarm contractors performing alarm monitoring functions, shall register annually after January 1 for the calendar year with the Police Department. Failure to register annually may result in a $125 fine. A registration fee shall be established by resolution of the City Commission.
(B) An alarm monitoring company performing monitoring services shall:
(1) Maintain a current list of all subscribers, telephone numbers and addresses of the protected premises which shall be accessible to the Police and Fire Departments upon request.
(2) Maintain records relating to alarm dispatch requests or a minimum of one year. Such records shall include the name, address and telephone number of the alarm user, the time of the alarm dispatch request, and any evidence of an attempt to verify. Such records shall be available to the Police Department upon request.
(3) Report alarm signals by using telephone numbers designated by the Police and Fire Departments.
(4) Attempt to verify every alarm signal, except a duress or hold up alarm activation, before requesting a police or fire response.
(5) Communicate alarm dispatch requests to the city in a manner and form determined by the Chief of Police or his/her designee.
(6) Communicate verified cancellations of alarm dispatch requests to the city in a manner and form determined by the Chief of Police or his/her designee.
(7) Designate one individual as the Alarm Response Manager (ARM) for the company who will manage alarm related issues and act as the point contact for the Police and/or Fire Departments. The appointed person must be knowledgeable of the general provisions of this chapter, as well as have the knowledge and authority to deal with false alarm issues and respond to requests from the city. The name, phone number, an email address or the designated ARM must be provided to the Police Department.
(Ord. O-2008-30, passed 12-3-08)