(A) Any customer may direct any water service-related complaint, concern, or question to the Water Utility business office.
(B) If the issue in question cannot be resolved at the Water Utility business office, the customer shall be afforded the opportunity to appear before the Town Council acting as a Water Utility Board within a reasonable time to hear the complaint, question or concern which shall be submitted in writing to the Town Council five days prior to the meeting date set for the appearance. The customer shall be advised of the time and place for the appearance in a timely manner as to accomplish the requirements.
(C) The Town Council acting as the Water Utility may consider the facts as it deems necessary for the resolution of the issue at hand, and shall make known the necessity for further investigation or its decision to the customer within 15 days of the customer’s appearance before the Town Council. A final decision following additional investigation by the town shall be made known to the customer in writing within 60 days of the initial appearance before the Town Council by the customer, unless by joint agreement between the town and the customer it is agreed that a reasonable time extension shall be allowed due to extenuating circumstances.
(Ord. 4-1991, passed 12-30-1991) Penalty, see § 52.99