A. It is the grantor's policy that the public shall have access to accurate and current information on presently available cable services. Grantee shall make a reasonable effort to provide such information.
B. Grantee shall inform grantor at least thirty days in advance of making any change in service standards. Upon request, grantee will confer with grantor's representative before taking any such action, and shall give due consideration to any recommendations grantor may make, either in response to grantee's statement of intention, or on grantor's own initiative.
C. All cable services shall be available to all subscribers who are willing to pay the charges at the rates established. No charges may be made for services except as listed in published schedules which are available to inspection by anyone at grantee's office, quoted by grantee on the telephone, or displayed or communicated to all potential subscribers prior to their signing a written order for service, except that grantee may charge less than the charges regularly assessed for such services at its discretion.
D. When a subscriber voluntarily discontinues service, grantee shall refund the unused portion of any advance payments in excess of two dollars after deducting any charges currently due. Unused payment portions shall be the percentage of time for which subscriber has paid for service and will not receive it because of his discontinuation of service.
E. Prior to any installation or delivery of services, all subscribers shall sign and deliver to grantee a written order for service. The order shall describe in detail all charges for installation of services, the method of payment and schedule of payment, and any grace periods, late charges, or any other information which will affect the total amount subscriber is to be charged.
F. Grantee shall advise each subscriber as may be set forth in the franchise that the grantor's representative is the official to whom complaints of poor service should be made if such complaints of poor service are not resolved by grantee to the satisfaction of each subscriber.
G. Grantee may, at its option, charge subscribers for service and installation no more than two months in advance. Billing periods shall not exceed two months. Bills may be due and payable upon mailing and shall not be delinquent sooner than twenty days after mailing. Grantee may offer subscribers various prepayment schemes at discounts not to exceed reasonable interest on the subscriber's money for the period of prepayment.
H. Grantee may disconnect a subscriber only for cause, which shall be limited to:
1. Payment delinquency in excess of fifteen days;
2. Wilful damage to or misappropriation of grantee's property;
3. Refusal, for more than ten days, to admit grantee to the subscriber's premises to service grantee's equipment;
4. Conviction by a court of monitoring, tapping, or tampering with grantee's system, signals, or services.
I. Grantee shall, upon subscriber's written request and payment of any grantee required deposit, reconnect service which has been disconnected for payment delinquency when payment has removed the delinquency. A published standard charge may be made for reconnections. Grantee shall not be required to make more than three reconnections for the same subscriber if the disconnections involved were caused by payment delinquency within the past twelve months.
J. Grantee shall advise each subscriber that they have the right to require their installation to be done over any route on their property, to any location within any building thereon, and in any manner they may elect, which is technically and practically feasible, consistent with grantee's standard practices. Grantee may, if it so elects, require that any such request be made in writing.
K. Grantee shall propose and secure grantor's approval for the description of standard or normal drop and shall include a determination of its cost for materials and labor. This shall be the most direct routing of drop wire from the tap to the subscriber's building construction found in the franchise area. A nonstandard drop shall be one which departs in total cost from a standard drop by more than twenty percent. For each nonstandard drop installed, the grantee may charge the subscriber for the cost of material and labor in excess of that for a standard drop. Grantee shall obtain a subscriber's written authorization in advance for all nonstandard drop charges.
(Ord. 505 § 1(part), 1987).