A. In addition to any other penalty provisions in the franchise, if a subscriber files in writing with the grantor a complaint for a service problem which is preventable and reasonably within the grantee's control, and if such grantee fails within a reasonable period following receipt of written notice by the grantor to remedy the problem, the grantor, upon ten days' written notice to the grantee, may require the grantee to appear before the city council to resolve such issues and may levy a penalty of up to five hundred dollars for any occurrence or series of related occurrences. If the grantee objects to the penalty in writing to the grantor within thirty days, the grantee and grantor shall commence binding arbitration in accordance with the Rules of the American Arbitration Association solely for the purpose of determining whether the five-hundred-dollar penalty was appropriate. No other action taken by the grantor shall be reviewable by way of arbitration.
B. The grantee shall provide notice to each subscriber, upon initial installation and within ninety days of franchise renewal regarding the sanctions provided in this section, and the procedure for reporting and resolving subscriber complaints, including the subscriber's right to complain in writing to the grantor about the grantee's failure to resolve a service complaint which is preventable and reasonably within the grantee's control. The proper address of the grantor to which complaints may be directed shall be included in such notice.
(Ord. 505 § 1(part), 1987).