In addition to other service regulations adopted by the council, and excepting circumstances beyond grantee's control, such as acts of God, riots and civil disturbances, and in providing the foregoing services, the grantee shall:
A. Limit system failures to minimum time duration by locating and correcting malfunctioning promptly, when reasonably possible within twenty-four hours after occurrence, irrespective of holidays or other nonbusiness hours;
B. Upon complaint by a subscriber, make a demonstration satisfactory to the city administrator that a signal is being delivered which is of sufficient strength and quality to meet the standards set forth in the regulations of the Federal Communications Commission;
C. Render efficient service making repairs promptly and interrupting services only for good cause and for the shortest time possible. Planned interruptions, insofar as possible, shall be preceded by notice given to subscribers no less than twenty-four hours in advance and shall occur during the period of minimum use of the system;
D. Maintain an office in the city or at a location which subscribers may call without incurring added message or toll charges and which office shall be open during all the usual business hours, with its telephone listed in directories of the telephone company serving the city, and be so operated that complaints and requests for repairs or adjustment may be received at any time, day or night, seven days a week, or provide a local telephone directory listing and toll free telephone service maintained on a seven-day, twenty-four hour basis for the receipt of service repair complaints;
E. Provide to Grantor within two (2) business days after written notice is received, a summary of service complaints from cable customers and how the Grantee resolved those complaints. If Grantor requests data more than sixty (60) days old, the Grantee will have two (2) weeks after written notice is received to provide the information. All information provided Grantor is subject to the privacy provisions of the Cable Act.
(Ord. 631 (part), 1994; Ord. 505 § 1(part), 1987).